Account specialist customer service operations

Donato Technologies Inc • Grapevine, TX

3d • $60,000 - $65,000 • Onsite

About The Position

The Account Specialist provides customer service and support, interacting with customers, team members, and other stakeholders. The role also completes a variety of tasks and reports requested by the Business Division Head, using internal and external information. The successful candidate communicates effectively, listens and responds appropriately, handles customer inquiries and concerns efficiently, and uses problem-solving, adaptability, and teamwork skills.

This position serves as a liaison between customers and depot, engineering, receiving, quality control, and shipping teams to resolve escalations and expedite repairs. It supports daily team operations, repair memo entry, RMA reduction, shipment handling, production planning, and communication of production status and issues. Work must follow relevant practices and standard operating procedures. The position is based in Grapevine, Texas, and requires an in-person interview.

Requirements

• Ability to interpret data, create effective reports, and provide business recommendations based on analysis.
• Effective communication skills, including the ability to clearly convey information, listen actively, and respond appropriately to customers and team members.
• Critical-thinking and problem-solving skills, including the ability to analyze situations and develop effective solutions.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Ability to work in a fast-paced and sometimes stressful environment and learn quickly.
• Ability to work independently and as part of a team.
• Extremely proficient with Microsoft Office Suite or similar software, with the ability to learn new or updated software.
• Bachelor’s degree or better.

Nice To Haves

• Degree in business, supply chain, or a related field.
• Two or more years of account management work experience.

Responsibilities

• Act as a liaison between customers and depot, engineering, receiving, quality control, and shipping teams to resolve status escalations and expedite repairs.
• Direct and guide daily team operations to ensure accurate and efficient repair memo entry, reduce open RMAs, and foster collaborative problem-solving with coordinators.
• Serve as the primary point of contact between the company and customers by answering inquiries, resolving issues, and providing high-quality customer service.
• Process work in accordance with relevant working practices and standard operating procedures.
• Handle inbound and outbound RMA shipments and defective parts, verifying the accuracy and completeness of received and shipped items.
• Collaborate with the team and analyze production output, lead times, and resource availability to assess the feasibility of production plans.
• Report production status and production issues to internal and external teams.
• Complete tasks and reports requested by the Business Division Head using internal and external information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level