Temporary Customer Operations Account Specialist

Wurth International Trading America•Wayne, NJ

10d

About The Position

Wurth International Trading America is seeking a temporary Customer Operations Success Account Specialist to support assigned subsidiaries across the Americas during a parental leave absence. The role is expected to last 8–9 months and combines B2B account support with hands-on customer operations. The specialist serves as a primary customer contact, supports product adoption and account growth, and manages the order-to-cash journey from order entry and fulfillment through invoicing and issue resolution. The role coordinates with Product Management, Purchasing, Supply Chain, Warehouse, Logistics, Finance, Marketing, Quality, and external partners to keep customer programs and orders moving. It calls for someone who can build trusted relationships and apply commercial judgment, operational accuracy, and proactive communication amid changing priorities.

Requirements

A bachelor’s degree in Business, Supply Chain, International Trade, or a related field, or equivalent relevant experience.
Approximately 3–5 years of relevant experience in B2B account management, sales, order management, customer operations, or logistics.
Experience with an ERP system, order processing, and pricing; SAP is preferred.
Familiarity with EDI and Microsoft Excel, Word, and PowerPoint.
Strong communication, relationship-building, analytical, and problem-solving skills, with the ability to manage competing priorities and follow through on details.
A customer-focused, commercially minded approach and sound judgment in balancing growth, service, compliance, and profitability.

Nice To Haves

Experience across both commercial and operational work.
Working knowledge of order-to-cash processes, fulfillment, and logistics.
Familiarity with import/export documentation and Incoterms.
Experience with industrial products, global supply chains, or the Würth business environment.
Additional language skills, particularly Spanish.

Responsibilities

Serve as the primary contact and internal advocate for assigned customers on commercial and operational matters.
Learn customers’ product needs, buying patterns, and sales processes; identify opportunities to improve service and grow accounts.
Partner on product introductions, promotions, annual sales plans, product bundling, and volume opportunities.
Prepare product recommendations, proposals, quotes, and customer updates; support training, customer visits, and sales ride-alongs as appropriate.
Coordinate customer-facing launch activities and communicate requirements, commitments, milestones, and risks across teams.
Analyze pricing and product performance in light of customer needs, market conditions, competitive activity, and profitability goals; maintain pricing in SAP and support price lists.
Enter and maintain manual and EDI sales orders in SAP, validating pricing, terms, ship-to details, special instructions, and master data.
Follow orders from receipt through confirmation, fulfillment, delivery, invoicing, and exception resolution; monitor open orders, system queues, and delivery dates.
Investigate order discrepancies, delays, EDI issues, and master-data problems, coordinating timely resolution with internal teams and partners.
Coordinate domestic, import, export, and drop-ship orders and required documentation with vendors, warehouses, carriers, customs brokers, and freight forwarders.
Track shipments, keep customers informed, expedite when needed, and recommend practical alternatives when supply or transportation plans change.
Support accurate invoicing and process credit or debit notes, rebills, claims, and customer complaints in line with approval and documentation requirements.
Coordinate customer escalations with clear ownership, timely follow-through, and thoughtful expectation management.
Monitor measures such as sales, order accuracy, backlog, on-time delivery, invoice accuracy, and response times; flag risks and recommend action.
Maintain account records, meeting notes, action items, and procedures; share knowledge and identify ways to reduce rework and improve processes.