Customer Service Account Specialist

Premium Waters • Riverside, MO

14d • Hybrid

About The Position

The Customer Service Account Specialist directs and manages customer orders from receipt through delivery, providing timely and accurate communication and resolving issues to meet customer needs. The role develops daily load plans, schedules and tracks loads, processes EDI and non-EDI orders, and maintains customer information and order forms in the ERP system. The specialist coordinates with sales, production planning, transportation across multiple facilities, and accounts receivable, and learns customer-specific systems as needed.

The position is hybrid, with three days in the office and two remote days per five-day work week. Work is primarily in an office, though the employee may enter the production floor and must comply with plant GMP, PPE, HACCP, and SQF requirements. While on the production floor, required PPE includes hairnets, beard nets, earplugs, and safety glasses. The employee follows standard operating procedures, including quality checks and procedures.

Requirements

• At least 5 years of related customer service work experience for a manufacturer.
• Excellent oral and written communication skills.
• Ability to multitask and prioritize workload.
• Strong PC skills.
• Excellent customer service and problem-solving skills.
• Organized, detail-oriented, and comfortable working on a computer throughout the day.
• Proficient with Microsoft Excel and Outlook.
• Strong attention to detail and excellent follow-up.
• Comply with required GMP and PPE rules when entering the production floor.

Nice To Haves

• Experience with Oracle JD Edwards.

Responsibilities

• Provide exceptional customer service through timely and accurate communication.
• Proactively communicate the status of all open orders to customers.
• Develop the daily load plan, and schedule and track customer loads.
• Facilitate resolution of problems with orders that do not meet customer needs.
• Manage customer orders from receipt through delivery.
• Process EDI and non-EDI orders and ensure information is complete and accurate.
• Set up and maintain customer information in the ERP software system.
• Work with sales to understand and execute the customer plan.
• Coordinate with production planning and transportation at multiple facilities to ensure orders are filled in full and on time.
• Learn and use multiple customer systems as required.
• Create and maintain customer order forms.
• Work closely with accounts receivable.
• Follow standard operating procedures, quality checks, GMP regulations, and HACCP and SQF food quality and safety requirements.
• Perform other related work as required.

Benefits

• Medical and prescription drug coverage with a company vision program.
• Dental coverage.
• Generous paid time off program.
• Paid parental leave.
• Gym reimbursement program and company-paid wellness coach.
• Online virtual care.
• Company-paid life insurance for employee, spouse, and children.
• Company-paid long- and short-term disability.
• Company-paid employee assistance program.
• Flexible spending account.
• Education and tuition reimbursement program.
• 401(k) with company match of 100% up to 4%.
• Bereavement leave.
• Volunteer time off program.
• Holiday pay.
• Employee water program with free water.
• Referral bonus.
• Daily pay.
• Onsite wellness coaching and physical therapy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed