Customer Account Service Specialist-1

Imerys • Roswell, GA

13d • Hybrid

About The Position

The Customer Account Services Specialist is responsible for pre-order and post-delivery services, including customer onboarding, customer records management, price administration, credit requests, and complaints. The role partners closely with Customer Service, Sales, Credit, and the SSC to improve the customer experience. It requires strong attention to detail, advanced customer service skills, and the ability to learn new processes and systems quickly. The position is based in Roswell, Georgia, with a hybrid schedule of three days in the office and two days remote.

Requirements

• Excellent communication and collaboration skills.
• Ability to multitask and prioritize workload under pressure while maintaining a positive attitude.
• Strong problem-solving and analytical skills.
• Self-motivation and ability to identify opportunities for improvement.
• Willingness to work as a team player and take on increased responsibilities.
• Process-driven approach and ability to learn new systems quickly.
• High school diploma required.
• At least 2 years of experience in customer service, analytics, billing, or supply chain; manufacturing experience preferred.
• At least 2 years of experience with an ERP database system; SAP preferred.

Nice To Haves

• Bachelor’s degree preferred.
• Proficiency in SAP and Salesforce; SAP experience preferred.
• Experience with CRM software such as Salesforce preferred.
• Experience in a manufacturing environment preferred.

Responsibilities

• Facilitate quick and accurate onboarding of new customers in partnership with key functions.
• Set up and update customer records in company systems.
• Partner with Sales to administer pricing appropriately.
• Maintain customer records and identify and address record integrity issues.
• Research credit requests and submit them for approval.
• Enter customer complaints and submit them for approval.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED