Customer Service Account Specialist

Premium Waters • Riverside, MO

14d • Hybrid

About The Position

The Customer Service Account Specialist directs and manages customer orders from receipt through delivery. The role requires a self-motivated, organized, detail-oriented person with strong communication, customer service, and problem-solving skills who is comfortable working on a computer throughout the day.

This position works in an office environment on a hybrid schedule, with three days in the office and two days remote per five-day work week. When on the production floor, the employee must follow and help enforce plant GMP regulations, including required hairnets, beard nets, earplugs, and safety glasses. The employee must also follow standard operating procedures, quality checks, and HACCP and SQF food quality and safety requirements.

Requirements

• At least 5 years of related customer service work experience for a manufacturer.
• Excellent oral and written communication skills.
• Ability to multitask and prioritize workload.
• Strong PC skills.
• Proficiency in Microsoft Excel and Outlook.
• Strong attention to detail and excellent follow-up.
• Ability to meet the stated physical demands, including occasional lifting or carrying of up to 50 pounds.

Nice To Haves

• Experience with Oracle JD Edwards.

Responsibilities

• Provide customers with timely and accurate communication.
• Proactively communicate the status of all open orders to customers.
• Develop the daily load plan and schedule and track customer loads.
• Facilitate resolution of problems with orders that do not meet customer needs.
• Manage customer orders from receipt through delivery.
• Process EDI and non-EDI orders, ensuring all relevant information is present and accurate.
• Set up and maintain customer information in the ERP software system.
• Work closely with sales to understand and execute the customer plan.
• Coordinate with production planning and transportation at multiple facilities to ensure orders are filled in full and on time.
• Learn to use multiple customer systems as required.
• Create and maintain customer order forms.
• Work closely with accounts receivable.
• Perform other related work as required.
• Follow and help enforce plant GMP regulations when on the production floor, and follow standard operating procedures, quality checks, and HACCP and SQF requirements.

Benefits

• Medical and prescription drug coverage with a company vision program.
• Dental coverage.
• Generous PTO program.
• Paid parental leave.
• Gym reimbursement program and company-paid wellness coach.
• Online virtual care.
• Company-paid life insurance for the employee, spouse, and children.
• Company-paid long- and short-term disability.
• Company-paid employee assistance program.
• Flexible spending account.
• Education and tuition reimbursement program.
• 401(k) with 100% company match up to 4%.
• Bereavement leave.
• Volunteer time off program.
• Holiday pay.
• Free employee water program.
• Referral bonus.
• Daily pay.
• Onsite wellness coaching and physical therapy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed