Customer Service Specialist (Operations Support)

034Motorsport • Fremont, CA

8d

About The Position

034Motorsport is seeking a highly organized, efficient, and customer-focused Customer Service Specialist to join its growing Customer Service team. The role manages incoming customer phone calls while supporting a high volume of email inquiries and daily customer service operations. Its primary focus is to identify customer needs quickly, resolve straightforward inquiries, and direct more complex requests into established email support processes, providing clear direction and timely assistance while maintaining efficient call handling.

The position also manages operational customer service requests, including order inquiries, returns, RMAs, cancellations, shipping issues, and related administrative tasks. The successful candidate will be passionate about automobiles and automotive performance, ideally European performance vehicles and Volkswagen Auto Group brands, and will thrive in a fast-paced environment. They must be able to switch between tasks, prioritize competing responsibilities independently, and take ownership of customer requests through resolution while contributing to a team of automotive enthusiasts.

Requirements

• Previous customer-facing service or support experience.
• Excellent verbal and written communication skills, including strong phone etiquette.
• Exceptional task-switching abilities and demonstrated experience managing multiple responsibilities and frequent interruptions.
• Strong organizational and prioritization skills, including the ability to assess workloads independently and determine an efficient course of action.
• Ability to handle a high volume of phone calls and emails while maintaining accuracy, professionalism, and productivity.
• Strong problem-solving skills and ability to recognize when an issue should be escalated or transitioned to another support channel.
• Excellent attention to detail and ability to follow established processes.
• Proficiency with computers, customer support platforms, and order management systems.
• Self-motivated and dependable, with the ability to work independently within a team environment.
• Genuine interest in automobiles, automotive performance, or enthusiast culture.

Nice To Haves

• Experience in a high-volume customer service, call center, e-commerce, or operational support environment.
• Familiarity with Volkswagen Auto Group (VAG) brands such as Audi and Volkswagen.
• Passion for European performance vehicles and the automotive aftermarket industry.

Responsibilities

• Serve as a primary point of contact for incoming customer phone calls, providing professional, friendly, and efficient assistance.
• Assess customer needs quickly, resolve straightforward inquiries, and route more complex issues to the appropriate email support channels.
• Maintain efficient call handling, recognizing when an issue requires research or follow-up instead of an extended phone conversation.
• Document customer interactions accurately and route requests for continued support.
• Balance incoming calls with email correspondence and operational responsibilities.
• Manage a high volume of customer calls and email inquiries while maintaining timely, accurate, efficient, and professional communication.
• Process returns, exchanges, refunds, RMAs, order cancellations and modifications, gift cards, and store credits.
• Assist with order status inquiries, shipping carrier issues, warehouse errors, and fulfillment discrepancies.
• Switch effectively between calls, emails, and operational tasks while maintaining accuracy, efficiency, and productivity.
• Assess daily workloads independently, prioritize competing responsibilities, and organize tasks to maximize efficiency.
• Balance immediate customer needs with outstanding requests, deadlines, and ongoing responsibilities.
• Collaborate with Customer Service, Warehouse, Shipping, and other internal departments to resolve customer concerns and ensure timely follow-up.
• Maintain accurate documentation, follow established procedures, and take ownership of customer requests through resolution.
• Identify recurring operational issues and opportunities to improve workflows, streamline processes, and enhance the customer experience.

Benefits

• Competitive hourly pay based on experience.
• Employee discounts on 034Motorsport products.
• Paid time off (PTO) and company holidays.
• Career growth and advancement opportunities.
• Hands-on experience with industry-leading automotive performance products.
• Team outings, company events, and team-building activities throughout the year.
• Occasional work-from-home opportunities, based on business needs.
• A collaborative and engaging work environment alongside fellow automotive enthusiasts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed