Account Representative

Superior Auto • Seymour, IN

9h

About The Position

Superior Auto is hiring an Account Representative to deliver customer service, build professional relationships, communicate with customers, and drive proactive collections. The position supports the team’s collections and sales goals. Compensation includes a base hourly rate and performance-based incentives tied to collection success and sales. Dealership hours are Monday through Friday, 9 a.m.–6 p.m., and Saturday, 9 a.m.–4 p.m.; there are no Sunday or late-night retail hours. Superior Auto describes itself as a privately held buy here, pay here automotive retailer founded in 1975, with 71 locations. The company is committed to fostering an inclusive and diverse workplace and is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service or collections experience.
• Computer proficiency, including familiarity with Microsoft Office or similar tools.
• Valid driver’s license with a clean record, including minimal moving violations in the last three years.
• Professional verbal and written communication skills.
• Ability to prioritize tasks, maintain composure in challenging situations, and collaborate effectively.
• Positive attitude, determination, and openness to coaching, sharing ideas, and learning.

Responsibilities

• Deliver outstanding customer service and build lasting professional relationships.
• Communicate regularly with customers and resolve issues.
• Drive proactive collections and work to meet and exceed collections goals.
• Adjust tasks and schedules based on business needs.
• De-escalate challenging situations and maintain composure.
• Collaborate with the team to achieve goals and objectives.

Benefits

• Competitive base hourly compensation and performance-based incentives tied to collection success and sales.
• Paid time off, including vacation, holidays, birthday, and sick/personal days.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company contributions.
• Company-paid life insurance.
• Career advancement opportunities, including a Manager-in-Training program and Superior University.
• No Sunday or late-night retail hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED