Account Representative

Worth Finance Corporation•Austin, TX

5h•$20 - $22•Onsite

About The Position

Worth Finance Corporation is hiring an Account Representative for its on-site Call Center team in Austin, Texas. The role provides customer support and guidance by handling account inquiries and helping customers navigate their loans. The representative works in a fast-paced, team-oriented environment and contributes to a positive customer experience.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Reliable attendance and punctuality.
Strong verbal communication skills and the ability to provide excellent service over the phone.
Ability to work independently and collaboratively within a team.
Attention to detail when handling customer information.
Ability to multitask effectively and perform well in a fast-paced environment.

Responsibilities

Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
Handle inquiries about account balances, payments, loan status, and account concerns professionally.
Work with customers to collect past-due balances and payments.
Identify and present loan options based on customer eligibility and account history.
Gather information from new clients and complete electronic documentation to open new accounts.
Work toward monthly performance goals, including collections and inbound and outbound calls.
Deliver a great customer service experience.
Collaborate with branch team members to ensure data entry and customer files are complete.