Account Representative

5c3f6ed5-b294-4dac-b90b-dc1b0bb8ca67 • Wabash, IN

15h • $14 - $15

About The Position

Superior Auto is seeking an Account Representative to deliver customer service, build professional relationships, communicate with customers, and conduct proactive collections. The role contributes to team success by meeting collection goals and supporting sales. Dealership hours are Monday through Friday, 9 a.m. to 6 p.m., and Saturday, 9 a.m. to 4 p.m.; there are no Sunday or late-night retail hours. Compensation includes a base hourly rate and performance-based incentives tied to collection success and sales.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service or collections experience.
• Computer proficiency, including familiarity with Microsoft Office or similar tools.
• Valid driver’s license with a clean record, including minimal moving violations in the last three years.
• Professional communication skills, both spoken and written.
• Ability to prioritize, maintain composure in challenging situations, and work collaboratively.
• Determination to meet and exceed collection goals and a willingness to learn and grow.

Responsibilities

• Deliver outstanding customer service and build lasting professional relationships.
• Communicate regularly with customers and resolve issues.
• Conduct proactive collections and work toward collection goals.
• Support sales.
• Prioritize and adjust tasks and schedules based on business needs.
• De-escalate challenging situations and maintain composure.
• Collaborate with the team to achieve goals and objectives.

Benefits

• Paid time off, including vacation, holidays, birthday, and sick/personal days.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company contributions.
• Company-paid life insurance.
• Career advancement opportunities, including the Manager-in-Training program and Superior University.
• Performance-based incentives tied to collection success and sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED