Account Representative

Baker Hughes • Big Spring, TX

14d • Onsite

About The Position

The Account Representative supports downstream chemical treatment services for refinery and industrial customers. The role implements, monitors, troubleshoots, and evaluates chemical treatment programs, taking ownership of a customer account to ensure the products and services needed for safe and efficient operations are delivered. The representative develops an understanding of customer needs and operations and serves as a trusted advisor.

The role manages day-to-day refinery process treatment programs, provides account management and technical support, and works with customers and cross-functional teams. It also involves collecting and interpreting data, conducting laboratory analysis, managing chemical inventory and deliveries at the customer location, and assisting with chemical tank trailer loading and unloading. The position works on-site with a customer, with flexibility to align with the customer’s working patterns.

Requirements

• At least 3 years of refinery or industrial experience.
• Experience in refinery or industrial operations involving process chemical additives, water treatment, finished fuels additives, refinery sales, process engineering, or engineering services.
• Solid understanding of refinery process operations and utilities units.
• Understanding of industrial chemical treatment programs and the sales process.
• Mechanical aptitude and troubleshooting skills.
• Experience working in a laboratory setting.
• Comprehensive understanding of customer requirements and refinery market conditions.
• Excellent verbal and written communication skills.
• Valid work authorization in the country of employment; the employer cannot sponsor work authorization for this role.

Nice To Haves

• Bachelor’s degree preferred; a high school diploma will also be accepted.

Responsibilities

• Manage day-to-day refinery process treatment programs to ensure delivery and performance for customers.
• Develop trusted relationships with customers and cross-functional teams to promote collaboration.
• Provide account management to understand customer needs, requirements, and potential win-win sales opportunities.
• Collect and interpret data for troubleshooting, service reports, meetings, KPI reviews, and customer presentations.
• Provide field support, laboratory analysis, and technical guidance on customer issues, projects, turnarounds, shutdowns, and daily operations.
• Manage chemical inventories and deliveries at the customer location.
• Assist with loading and unloading chemical tank trailers.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Life insurance and disability programs.
• Tailored financial programs.
• Education assistance.
• Generous parental leave.
• Mental health resources and virtual therapy programs.
• Dependent and partners care.
• Pet insurance.
• Additional elected or voluntary benefits.
• Health and welfare programs.
• Thrift Plan (401k).
• Potential additional compensation such as bonuses, subject to applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED