Account Representative

KGPCo • Lenexa, KS

11d

About The Position

The Account Representative serves as a point of contact for assigned customers, building and maintaining positive relationships and providing excellent customer service. The role handles order inquiries and concerns, including manual order entry, order status and expediting, delivery schedules, replacement needs, order holds, and backorder reports. The representative documents activities and account summary notes in the CRM, participates in customer calls to provide order updates or answer questions, and performs other duties as requested by the Supply Chain Supervisor or Manager.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• Prior related office and/or customer service experience.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Excellent written and verbal communication and strong organizational skills.
• Ability to establish strong rapport with customers.
• Ability to prioritize work in a fast-paced environment.
• Ability to understand basic instructions, short communications, and memos; draft simple written correspondence; and communicate effectively in one-on-one or small-group settings.
• Ability to perform basic arithmetic and calculations involving American currency and standard units of weight, volume, and distance.
• Ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

Responsibilities

• Serve as a point of contact for assigned customers.
• Build and maintain positive customer relationships and provide excellent customer service.
• Handle order inquiries and concerns, including manual order entry, order status and expediting, delivery schedules, replacement needs, order holds, and backorder reports.
• Use the CRM to document activities and account summary notes to support customer satisfaction.
• Participate in customer calls to provide order updates and answer questions.
• Perform other duties as requested by the Supply Chain Supervisor or Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with company match
• Vacation, holiday, and sick/safe time
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree