Account Representative

Superior Auto • Wabash, IN

10d

About The Position

Superior Auto is hiring an Account Representative to provide outstanding customer service, build lasting professional relationships, communicate effectively with customers, and conduct proactive collections. The role supports team success by working toward collection goals and may also earn performance-based incentives tied to sales. Dealership hours are Monday through Friday, 9 am to 6 pm, and Saturday, 9 am to 4 pm, with no Sunday or late-night retail hours.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service or collections experience.
• Computer proficiency, including familiarity with Microsoft Office or similar tools.
• Valid driver’s license with a clean record, including minimal moving violations in the last three years.
• Effective verbal and written communication skills for a wide range of audiences.
• Ability to prioritize, maintain composure in challenging situations, and work effectively with a team.

Responsibilities

• Deliver outstanding customer service and build lasting professional relationships.
• Communicate regularly with customers and resolve issues.
• Drive proactive collections and work to meet or exceed collection goals.
• Prioritize and adjust tasks and schedules based on business needs.
• De-escalate challenging situations and maintain composure.
• Collaborate with the team to achieve goals and objectives.
• Share ideas, learn from others, and remain open to coaching and growth.

Benefits

• Competitive compensation with a base hourly rate and performance-based incentives tied to collection success and sales.
• No Sunday or late-night retail hours.
• Paid time off, including vacation, holidays, birthday, and sick/personal days.
• Health, dental, and vision insurance.
• 401(k) with company contributions.
• Company-paid life insurance.
• Career advancement opportunities, including a Manager-in-Training program and Superior University.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED