ACCOUNT REPRESENTATIVE III - Range 11 / AMEA
About The Position
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools—is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.
Requirements
- High school diploma, GED, or equivalent.
- Three (3) years of experience in a customer service, collection, or accounting environment.
- Legally authorized to work and accept employment in the United States.
- Satisfactory background check which includes criminal, education, and employment history.
Nice To Haves
- Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools.
Responsibilities
- Provide exceptional customer service in support of water and wastewater utility operations.
- Resolve customer concerns.
- Maintain billing accuracy.
- Foster strong relationships through responsive service and clear communication.
- Explain utility services, billing rates, and payment options.
- Collect monthly payments.
- Establish payment arrangements.
- Manage delinquent accounts.
- Assist customers with online account access.
- Work closely with internal departments.
- Coordinate field service appointments for on-site work, such as inspections, repairs, or key box locates.
- Perform other duties as assigned.
Benefits
- Interview preference for Veterans
- Interview preference for individuals currently serving as a member in good standing in the National Guard or the organized military reserves
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
