Account Reconciliation Specialist

Western & Southern Financial Group•Cincinnati, OH

12d•Onsite

About The Position

The Account Reconciliation Specialist analyzes, reconciles, and resolves numerous and complex bank and suspense accounts across multiple Enterprise companies in compliance with MAR regulations and the Corporate Reconciliation Policy. The role independently researches open and aged items, coordinates their resolution with internal and external resources, and addresses problems beyond the scope of account reconciliation analysts. It requires extensive knowledge of MAR account reconciliation requirements and the Enterprise Account Reconciliation Policy, and operates with limited supervision within an established range of decision-making authority, escalating issues when appropriate and keeping the manager updated. The specialist is a first-line resource for problem resolution and provides daily direction, coaching, training, and development to staff who perform account analysis functions. The role takes ownership of new accounts, develops reconciliations, maintains procedure documentation, and collaborates on process improvements and projects. It also coordinates responses to internal and external auditors and works with Financial Reporting and Financial Controls and Compliance on document retrieval and accounting procedure requests. The position is performed in an office setting, with extended hours required during peak workloads or special projects and events. Travel is 0%.

Requirements

Bachelor's degree or experience meeting commensurate selection criteria.
Experience coaching and mentoring individuals, including providing direction and effective feedback.
Experience motivating teams amid high work volumes, accuracy requirements, and customer demands.
Self-initiative and strong analytical skills, including experience identifying, researching, quantifying, and resolving complex problems and developing creative solutions.
Experience managing multiple priorities in a fast-paced environment with little or no direction; strong attention to detail, organization, and time management.
Experience in a customer-oriented field and the ability to communicate patiently and clearly with clients while managing multiple tasks or issues and maintaining a calm, professional demeanor in stressful situations.
Working knowledge of business mathematics, monetary transactions, basic accounting principles, and business concepts.
Ability to perform and teach others to complete complex reconciliations.
Excellent verbal and written communication skills, including the ability to interpret and convey information clearly and concisely to internal and external customers.
Ability to interact and communicate with staff and management at all levels.
Working knowledge of word-processing and spreadsheet applications.
Ability to remain stationary in an office setting for extended periods while working at a desk, using a computer or other standard office equipment, or attending meetings.
Ability to communicate verbally and exchange accurate information with customers and associates regularly.
Visual acuity to read and interpret correspondence, procedures, reports, and forms in paper and electronic formats, inspect work, and use measurement devices continuously.
Ability to prepare written correspondence, reports, and forms using prescribed formats and correct punctuation, grammar, diction, and style.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform substantial, continuous movement of the wrists, hands, and fingers for computer work.
Availability for extended hours during peak workloads or special projects and events.

Responsibilities

Analyze, reconcile, and resolve complex bank statements and suspense accounts for multiple Enterprise companies in compliance with MAR regulations and the Corporate Reconciliation Policy.
Research, resolve, and approve open and aged items by communicating with internal and external resources accurately and promptly.
Research, analyze, and resolve problems beyond the scope of account reconciliation analysts.
Serve as a first-line resource for team members and other departments on problem resolution.
Provide training, guidance, instruction, support, and daily direction to account analysis staff.
Perform daily balancing of cash deposits and returns for Integrity/National Integrity and Western & Southern companies, working with Insurance Operations to reduce financial risk from out-of-balance situations.
Take ownership of new accounts, develop new reconciliations, and train Reconciliation Analysts.
Collaborate with others to recommend workflow improvements and increased efficiency, and participate in process improvement and project initiatives.
Coordinate responses to requests from internal and external auditors, Financial Reporting, and Financial Controls and Compliance, including document retrieval and information requests.
Write, update, and maintain procedures for assigned reconciliations and processes.
Coach and develop associates, administer the Performance Management Model, and create and implement development plans.
Recruit, hire, train, and develop staff.
Comply with company policies and standards and perform other duties as assigned.