Account Reconciliation Specialist

Western & Southern Financial Group•Cincinnati, OH

11d•Onsite

About The Position

Performs analysis, reconciliation, and resolution of complex bank and suspense accounts for multiple Enterprise companies in compliance with MAR regulations and the Corporate Reconciliation Policy. Independently researches and coordinates the resolution and approval of open and aged items, communicating with internal and external resources and escalating issues when appropriate. Applies extensive knowledge of MAR account reconciliation requirements and the Enterprise Account Reconciliation Policy. The specialist serves as a first-line resource for complex problem resolution, trains and guides reconciliation analysts, develops new reconciliations, and assumes ownership of new accounts. The role also performs daily balancing of cash deposits and returns for Integrity/National Integrity and Western & Southern companies, working with Insurance Operations to reduce financial risk from out-of-balance situations. The position supports process improvement and project initiatives, prepares and maintains procedure documentation, and coordinates responses to internal and external auditors, Financial Reporting, and Financial Controls and Compliance. It provides daily coaching and development to associates and includes recruiting, hiring, training, and developing staff. The role works independently with limited supervision, makes decisions within an established range, and keeps management informed.

Requirements

Bachelor's degree or commensurate selection-criteria experience.
Proven experience coaching and mentoring individuals, including providing direction and effective feedback.
Experience motivating teams amid high work volumes, accuracy requirements, and customer demands.
Self-initiative and strong analytical skills, including the ability to research and resolve complex problems, quantify them, and develop creative solutions.
Experience managing multiple priorities in a fast-paced environment with little or no direction, with strong attention to detail and organizational and time-management skills.
Experience in a customer-oriented field and ability to communicate patiently and understandingly with clients while managing multiple tasks or issues.
Ability to maintain a calm and professional demeanor in stressful situations.
Working knowledge of business mathematics, monetary transactions, basic accounting principles, and business concepts.
Ability to perform and teach others to complete complex reconciliations.
Excellent verbal and written communication skills and ability to convey information clearly and concisely to internal and external customers.
Ability to interact and communicate with all levels of staff and management.
Examples of going above and beyond to assist team members.
Working knowledge of word-processing and spreadsheet applications.
Ability to verbally communicate and exchange accurate information with customers and associates regularly.
Visual acuity to read and interpret correspondence, procedures, reports, and forms, including electronic documents, and assess work accuracy and thoroughness.
Ability to prepare written correspondence, reports, and forms using prescribed formats and appropriate grammar and style.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform continuous computer work involving substantial movement of the wrists, hands, and fingers.

Responsibilities

Analyze, reconcile, and resolve complex bank statements and suspense accounts for multiple Enterprise companies in compliance with MAR regulations.
Research, resolve, and approve open or aged items by coordinating with internal and external resources in accordance with the Corporate Reconciliation Policy.
Research, analyze, and resolve problems beyond the scope of account reconciliation analysts, serving as a first-line resource for team members and other departments.
Train, guide, instruct, and support staff performing account analysis functions.
Perform daily balancing of cash deposits and returns for Integrity/National Integrity and Western & Southern companies.
Work with Insurance Operations to reduce financial risk associated with out-of-balance situations.
Assume ownership of new accounts, develop new reconciliations, and train reconciliation analysts.
Collaborate on recommendations and initiatives to expedite workflow and improve efficiency.
Respond to internal and external auditor, Financial Reporting, and Financial Controls and Compliance requests involving document retrieval, bank reconciliation, and accounting procedures; coordinate information requests within the department.
Write, update, and maintain procedure documentation for assigned reconciliations and processes.
Provide daily coaching and direction to associates, administer the Performance Management Model, and create and implement development plans.
Recruit, hire, train, and develop staff.
Comply with company policies and standards and perform other duties as assigned.