Account Program Manager

Vertiv Group • Westerville, OH

5d

About The Position

The Account Program Manager works with Sales partners to create and manage orders, handle order changes, communicate with customers and stakeholders, and manage invoice generation. From the point a sales quote becomes an order through invoice approval and customer payment, the role is responsible for the customer-service workflow. The position coordinates production schedules and customer requirements with Planning, Operations Management, Supply Chain, and project teams, while ensuring order, invoice, and project financial processes are completed accurately. The successful candidate is expected to embrace Vertiv’s core principles and behaviors and support its strategic priorities.

Requirements

• At least 2 years of order management experience.
• Excellent customer service skills.
• Professional written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Proficiency with Microsoft Office.
• Ability to work and multitask in a fast-paced environment.
• Bachelor’s degree required.

Nice To Haves

• Previous account management or technical experience.
• Oracle ERP experience.
• Bilingual English/Spanish ability.
• A degree in Business or a related field is preferred.

Responsibilities

• Coordinate with the planning team to schedule production dates.
• Communicate with customers and process partners about order status, schedule changes, and issues to resolve.
• Proactively manage customer needs through communication and problem resolution.
• Manage customer orders and ensure policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
• Coordinate with Operations Management and Supply Chain to meet customer demands against inventory and production schedules.
• Ensure special-order requirements are accurately executed cross-functionally to satisfy customer needs.
• Participate in and provide input to process-improvement activities using the Vertiv Operating System.
• Complete assigned tasks to support Sales Offices.
• Manage the periodic close process, ensuring client milestone invoices and project costs are posted or accrued when work is in place and of material value.
• Manage project financial closeout with the project team.
• Ensure invoices match purchase orders and change orders.
• Supervise current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork, ensuring necessary materials are current, properly filed, and stored.
• Assist with internal and external audit requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level