Account Program Manager

Vertiv • Westerville, OH

6d

About The Position

The Account Program Manager works with Sales partners to create and manage orders, manage order changes, communicate with customers and stakeholders, and manage invoice generation. The role is responsible for the workflow from the time a sales quote becomes an order until the invoice is approved and paid by the customer. The position also coordinates production scheduling, customer requirements, project administration, financial closeout, and audit support.

Requirements

• Minimum of 2 years of order management experience.
• Excellent customer service skills.
• Professional written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Proficient in MS Office.
• Ability to work and multitask in a fast-paced environment.
• Bachelor’s degree required.

Nice To Haves

• Business or a related field preferred for the Bachelor’s degree.
• Previous account management or technical experience.
• Oracle ERP experience.
• Bilingual English/Spanish.

Responsibilities

• Coordinate with the planning team to schedule production dates.
• Communicate with customers and process partners about order status, schedule changes, and issues to resolve.
• Proactively manage customer needs through communication and problem resolution.
• Use problem-solving skills to manage customer orders, follow applicable policies, meet terms and conditions, resolve escalations, and ensure invoices are correctly issued.
• Coordinate with Operations Management and Supply Chain to meet customer demands in line with inventory and production schedules.
• Ensure special-order requirements are accurately executed cross-functionally to satisfy customer needs.
• Participate in and provide input to process improvement activities using the Vertiv Operating System.
• Complete tasks as assigned to support Sales Offices.
• Manage periodic close processes, ensuring client milestone invoices and project costs are posted or accrued when work is in place and of material value.
• Manage project financial closeout with the project team and ensure invoices match purchase orders and change orders.
• Supervise current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork and ensure required materials are current, properly filed, and stored.
• Assist with internal and external audit requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager