Account Program Manager

Gainwell Technologies LLC•Any city, OH

26d•$103,300 - $120,000•Remote

About The Position

The Account Program Manager oversees program resources to achieve cost, performance, and quality objectives for the company and its customers across large, complex, multi-account programs. The role leads project planning, tracking, and oversight to ensure projects are completed on schedule and within budget. The position oversees the development of work statements, scopes, priorities, budgets, and schedules. It ensures program documentation meets applicable standards and client requirements, oversees project personnel selection, and communicates deadlines, assignments, and objectives. As the client program-management point of contact, the manager reviews program status, identifies risks, documents progress, assesses results, implements risk mitigation, and maintains the quality of deliverables. The Account Program Manager addresses significant matters affecting productivity across complex programs, manages changes to project requirements and schedules, and participates in project direction and decisions at the executive level. The role also supports proposals and sales calls, manages stakeholder expectations through project metrics, gathers and applies client feedback, and recommends and monitors operating and personnel budgets while balancing resources to meet program objectives. This is a 100% remote role, with travel anticipated up to 15% annually based on client, program, and leadership needs. The listed pay range is $103,300 to $120,000 per year; the offered base pay may vary based on geographic region, internal equity, job-related knowledge, skills, and experience.

Requirements

1–3+ years of project management experience.
Experience with project management methodologies such as Catalyst, including budget development, project planning, control and assurance methodologies, earned value management, project management software, and finance and accounting concepts and practices.
Experience with quality management approaches and techniques.
Experience with delivery assurance policies, procedures, and principles to ensure compliance.
Experience with productivity and methodology tools that increase project efficiency and effectiveness.
Experience with administrative processes.
Experience with client vision, business objectives, and critical success factors.
Experience with delivery assurance principles and procedures relevant to the area.

Responsibilities

Oversee development of work statements, scope and priority definitions, budgets, and schedules for large, complex programs.
Develop program documents that comply with appropriate standards and client requirements and needs.
Oversee selection of personnel assigned to projects and ensure they understand deadlines, assignments, and objectives.
Serve as the point of contact with client program management.
Review program status on an ongoing basis and identify risks.
Document program progress, including implementation, timelines, issues, risks, and successes.
Assess results and determine and implement appropriate risk-mitigation solutions.
Maintain the grade and quality of program deliverables within agreed program requirements.
Identify and resolve significant issues affecting productivity across large, complex, global programs.
Oversee and implement changes, adjusting projects as needed; coordinate with team members, stakeholders, and management to anticipate and manage changes to technical requirements, business requirements, and schedules.
Gather information about possible solutions that may create additional, different, or unique project objectives or results.
Participate in executive-level discussions about project-related decisions and direction.
Participate in proposal efforts and sales calls to ensure products meet client needs and specifications.
Manage expectations of client project and senior management, company management, and project teams by obtaining, providing, and interpreting project metrics.
Leverage corporate synergies to improve customer information technology performance.
Gather and analyze client feedback on program results and incorporate it into future programs.
Prepare and recommend program operating and personnel budgets for approval; monitor spending and recommend variances as necessary.
Balance people, budget, materials, and time to optimize objectives across several large, complex, global projects.