PROGRAM MANAGER, ACCOUNT PERFORMANCE (REMOTE)

Compass Group•Charlotte, NC

2d•$130,000 - $160,000•Remote

About The Position

The Program Manager, Account Performance supports the Medtronic global account by coordinating account routines, maintaining reporting and compliance processes, supporting financial and performance analysis, preparing business review materials, and driving account-level projects. The role coordinates operating routines, document libraries, reporting, budget tracking, KPI management, compliance follow-up, and project execution across Food and Facilities teams. It works closely with account leadership and subject matter experts to organize priorities, keep deliverables on track, and ensure reporting is accurate and consistent. Responsibilities also include coordinating account meetings and operating reviews; monitoring contractual obligations and compliance activities; supporting budgeting, forecasting, financial reporting, and variance follow-up; maintaining dashboards and KPI processes; coordinating projects and continuous improvement initiatives; and preparing executive presentations and other reporting materials.

Requirements

Five or more years of experience in program management, project management, business operations, financial analysis, compliance, consulting, account management, or a related field.
Strong analytical, organizational, and project management capabilities.
Experience with financial reporting, budgeting, forecasting, and variance analysis.
Ability to influence and collaborate effectively across matrixed organizations.
Strong written, verbal, and executive-level presentation skills.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Accounting, Project Management, Operations Management, Data Analytics, or a related field.
Experience supporting PMO functions, account processes, and cross-functional initiatives.
PMP, CAPM, or equivalent project management certification.

Responsibilities

Coordinate account meeting schedules, logistics, agendas, and follow-up activities.
Maintain account calendars, meeting records, action logs, decision documentation, organizational charts, stakeholder lists, contact databases, RACI documentation, and account document libraries.
Track completion of account commitments, deliverables, and action items.
Prepare materials for Monthly Operating Reviews, Quarterly Business Reviews, annual reviews, and other account meetings.
Facilitate communication among Food, Facilities, Finance, and Operations teams.
Monitor contractual obligations and operating requirements for Food and Facilities programs.
Maintain compliance tracking tools, audit findings, corrective action logs, and records supporting Compass standards, operational audits, and account requirements.
Coordinate documentation for compliance reviews and operating audits.
Track contract amendments, change requests, approval workflows, compliance action plans, and escalation items.
Coordinate annual budgeting, forecasting, and financial planning across service lines and geographic regions.
Coordinate development and maintenance of Compass and client budget models.
Reconcile client dashboards, internal financial reports, and approved budgets each month; track financial variances and collect explanations from operations and finance teams.
Maintain financial action plans and track remediation through completion.
Track purchase orders, subsidies, capital investments, innovation funds, and contract-related financial commitments.
Manage account reporting processes and maintain dashboards, reporting standards, methodologies, data definitions, and documentation.
Coordinate KPI collection, validation, and reporting across Food and Facilities operations.
Partner with Finance, E15, and operational teams to improve dashboard accuracy and usability.
Develop reporting tools and standard procedures to improve transparency and support decision-making.
Monitor accuracy of executive and client-facing scorecards, dashboards, and performance reports.
Coordinate account projects and continuous improvement initiatives; maintain project plans, timelines, milestones, and deliverables.
Coordinate project meetings and status updates, maintain project document libraries and status reporting, and support implementation of account initiatives and operational improvement projects.
Escalate project risks, delays, and dependencies to account leadership.
Prepare executive presentations, business review materials, scorecards, dashboards, and reporting packages.
Coordinate collection and consolidation of information from cross-functional teams; prepare agendas, meeting minutes, and presentation content.
Maintain reporting templates and document libraries; coordinate distribution of reports and leadership communications.
Monitor deadlines and deliverables for reporting activities, leadership reviews, and account activities.
Partner with leadership teams on special projects, analysis, and administrative requests.