Account Manager (Remote)

Aprimo Career

8h•Remote

About The Position

Aprimo is hiring a remote Account Manager to nurture and manage relationships with existing customers, ensure satisfaction and retention, and identify opportunities to expand customer accounts through upselling and cross-selling. The role also manages commercial aspects of customer engagements, including contracts, renewals, amendments, and negotiations. The Account Manager collaborates with Customer Success Managers, Product, Support, and other internal stakeholders to address customer needs and support expansion sales cycles. The position is based virtually in Europe, is full-time, and involves semi-frequent travel. It reports to the VP of Account Management. Aprimo is a SaaS provider focused on marketing resource management and digital asset management. Its platform supports content planning, creation, distribution, storage, and performance insights. The company describes its culture as collaborative, flexible, employee-focused, and internationally distributed, with opportunities for learning and development and a remote or hybrid work policy. The target annual base salary is the Euro or British pound equivalent of $90,000–$130,000 USD, with target on-target earnings of $180,000–$260,000 USD. Compensation depends on job-related knowledge, skills, and experience and is not guaranteed. Benefits begin on the first day of employment and include medical, dental, vision, savings and spending accounts, retirement matching, life and disability coverage, paid parental leave, and an Employee Assistance Program. The role operates in a professional office environment and routinely uses standard office equipment. Physical requirements include prolonged sitting or standing, moving between worksites, occasionally moving objects weighing up to 50 pounds, communicating and receiving spoken information, repetitive hand and wrist movements, and close visual work such as analyzing figures, viewing a computer terminal, and reading.

Requirements

Bachelor’s degree in a relevant field.
At least 4 years of experience in a client-facing account management role.
At least 3 years of successful sales achievements, ideally at a cloud-based software company selling to marketing professionals and other business leaders.
Proven solution-selling track record and strong performance against targets.
Proven performance in high-value, multi-touch sales cycles.
Experience working with partners such as systems integrators, independent software vendors, and consulting firms.
Consistent quota achievement in excess of $1 million.
History of success in enterprise-size new-business prospecting and account development.
Experience developing account strategies to leverage technology solutions and grow account lifetime value.
Ability to sell complex projects from conception to closure and manage internal and external resources to achieve objectives.
Ability to build trusted relationships with C-suite executives and end users.
Documented success in ensuring client retention.
Ability to communicate effectively and promptly.
Positive attitude, entrepreneurial approach, and relentless commitment to winning.
Excellent listening and probing skills.
Ability to adapt to changing sales environments and personalities.
Ability to contribute ideas and solutions in group work and direct individual accomplishments toward organizational objectives with high personal integrity.
Excellent presentation and negotiation skills.
Ability to focus on identifying and selling to business challenges, rather than only the technology.
Understanding of a marketing technology ecosystem.

Responsibilities

Proactively engage with customers to understand their changing needs and challenges and support customer satisfaction and retention.
Collaborate with Customer Success Managers, Product, Support, and other internal stakeholders to address customer needs and foster a positive customer experience.
Identify and pursue upsell and cross-sell opportunities with existing customers to increase account lifetime value.
Use cross-functional teams to support complex sales cycles.
Create tailored proposals and pitches for expansion opportunities.
Manage contract-related processes, including renewals, amendments, and negotiations.
Ensure compliance with contractual agreements and terms.
Assist in shaping account-planning and expansion-execution processes.
Use internal and external technologies, including Salesforce, Claude, and Asana.
Perform additional duties and responsibilities as required.

Benefits

Medical benefits with a choice of PPO or high-deductible programs and low premiums.
Dental benefits with a choice of PPO or HMO programs.
Vision benefits program.
Health savings account (HSA).
Flexible spending accounts for medical care, dependent care, and commuter/transit benefits.
401(k) savings plan with a company match: 100% of the first 4% of compensation and 50% of the next 2%.
Basic life insurance covered at 100% and twice the base salary, with additional voluntary coverage available.
Short-term disability insurance covered at 100% for 10 weeks and long-term disability insurance covered at 50%.
Paid maternity leave at 100% for up to 12 weeks for biological and adoptive parents.
Paid paternity leave at 100% for two weeks for biological and adoptive parents.
Employee Assistance Program with mental health resources and therapy consulting.
Access to Udemy online learning, with more than 200,000 courses.
Flexible work schedules and remote or hybrid working arrangements.
Employee resource group dedicated to community giving (Aprimo HELPS).