Account Manager (Remote)

Aprimo Career•Chicago, IL

3d•Remote

About The Position

Aprimo is hiring a remote Account Manager to nurture and manage relationships with existing customers, ensure customer satisfaction and retention, and identify opportunities to grow customer accounts through upselling and cross-selling. The role also manages commercial aspects of customer engagements, including contracts, renewals, amendments, and negotiations. The Account Manager collaborates with Customer Success Managers, Product, Support, and other internal stakeholders, and contributes to account-planning and expansion processes. The position is remote in the United States and includes semi-frequent travel. Aprimo is a SaaS provider specializing in marketing resource management and digital asset management. Its platform supports enterprise content planning, creation, distribution, asset storage, and performance insights. The company describes its culture as collaborative, flexible, multicultural, employee-oriented, and supportive of autonomy and career development.

Requirements

Bachelor’s degree in a relevant field.
At least 4 years of previous experience in a client-facing account management role.
At least 3 years of successful sales achievements, ideally within a cloud-based software company selling to marketing professionals and other business leaders.
Proven track record of solution selling and strong performance against targets.
Proven performance in high-value, multi-touch sales cycles.
History of working with partners such as SIs, ISVs, and consulting firms.
Consistent quota achievement in excess of $1 million.
History of success in enterprise-size new-business prospecting and account development.
Experience developing account strategies to leverage technology solutions and grow account lifetime value.
Proven ability to sell complex projects from conception to closure and manage internal and external resources to achieve objectives.
Ability to build trusted relationships with C-suite stakeholders and end users.
Documented success in ensuring client retention.
Ability to communicate effectively and promptly.
Positive attitude, relentless commitment to winning, and an entrepreneurial approach.
Excellent listening and probing skills.
Ability to adapt to changing sales environments and the personalities encountered.
Ability to contribute ideas and solutions to group work and direct individual accomplishments toward organizational objectives with high personal integrity.
Excellent presentation and negotiation skills.
Ability to identify and sell to business challenges rather than only the technology.
Ability to demonstrate an understanding of the marketing technology ecosystem.

Responsibilities

Proactively engage with customers to understand evolving needs and challenges and support satisfaction and retention.
Collaborate with Customer Success Managers, Product, Support, and other internal stakeholders to address customer needs and foster a positive customer experience.
Identify upsell and cross-sell opportunities with existing customers to increase account lifetime value.
Leverage cross-functional teams to support complex sales cycles.
Create tailored proposals and pitches for expansion opportunities.
Manage contract-related processes, including renewals, amendments, and negotiations.
Ensure compliance with contractual agreements and terms.
Assist with shaping the account-planning and expansion-execution process.
Master the use of internal and external technologies, including Salesforce, Claude, and Asana.
Perform additional duties and responsibilities as required.

Benefits

Medical benefits, with a choice of PPO or high-deductible programs and low premiums.
Dental benefits, with a choice of PPO or HMO programs.
Vision benefits.
Health savings account (HSA).
Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits.
401(k) plan matching the first 4% of compensation at 100% and the next 2% at 50%.
Basic life insurance covered at 100% and equal to twice base salary, with additional voluntary coverage available.
Short-term disability coverage at 100% for 10 weeks and long-term disability coverage at 50%.
Paid maternity leave at 100% for up to 12 weeks for biological and adoptive parents.
Paid paternity leave at 100% for two weeks for biological and adoptive parents.
Employee Assistance Program (EAP) with mental health resources and therapy consulting.
Benefits coverage begins on the first day of employment.
Flexible work schedules and remote or hybrid working arrangements.
Access to Udemy online learning platform with over 200,000 courses.
Employee resource group Aprimo HELPS, dedicated to giving back to local communities.
Casual dress code.