Account Program Manager

Gainwell Technologies LLC•Any city, OH

29d•$103,300 - $147,600•Remote

About The Position

The Account Program Manager oversees program resources to achieve cost, performance, and quality objectives for the company and its customers across large, complex, multi-account programs. The role leads project planning, tracking, and oversight to ensure projects are completed on schedule and within budget. The Account Program Manager oversees development of work statements, scope and priority definitions, budgets, and schedules; coordinates personnel assignments and communication of deadlines and objectives; and serves as the client program-management point of contact. The role monitors program status, documents progress and risks, assesses results, and implements risk mitigation and program changes as needed. It maintains the quality of deliverables against agreed requirements and addresses significant issues affecting productivity across complex programs. The position collaborates with team members, stakeholders, and management to anticipate changes in technical and business requirements and schedules. It contributes to executive-level project discussions, proposals, and sales calls, manages performance expectations using project metrics, and gathers client feedback to inform future programs. The role also recommends and monitors operating and personnel budgets and balances people, budget, materials, and time to meet program objectives. This is a 100% remote role with travel anticipated up to 15% annually, depending on client, program, and leadership needs.

Requirements

1–3+ years of project management experience.
Experience with project management methodology, including budget development, project planning, control and assurance methodologies, earned value management, project management software, and finance and accounting concepts and practices.
Experience with quality management approaches and techniques.
Experience with delivery assurance policies, procedures, and principles to ensure compliance.
Experience with productivity and methodology tools that increase project efficiency and effectiveness.
Experience with administrative processes.
Experience with client vision, business objectives, and critical success factors.
Experience with delivery assurance principles and procedures relevant to the area.

Responsibilities

Oversee development of work statements, scope and priority definitions, budgets, and schedules for large, complex programs.
Develop program documents in accordance with applicable standards and client requirements.
Oversee personnel selection for projects and ensure communication of deadlines, assignments, and objectives.
Serve as the point of contact with client program management.
Review program status on an ongoing basis and identify risks.
Document program progress, including implementation, timelines, issues, risks, and successes.
Assess results and implement risk-mitigation solutions as appropriate.
Maintain the quality of program deliverables in accordance with agreed program requirements.
Identify and resolve significant matters affecting productivity across large, complex programs.
Oversee and implement changes, coordinating with team members, stakeholders, and management on changes to technical requirements, business requirements, and schedules.
Gather information about possible solutions that may create additional or different project objectives or results.
Participate in executive-level discussions regarding project decisions and direction.
Participate in proposal efforts and sales calls to help ensure products meet client needs and specifications.
Manage client, company management, and project-team expectations for performance by obtaining, providing, and interpreting project metrics.
Leverage corporate synergies to improve customer information technology performance.
Gather and analyze client feedback on program results and incorporate it into future programs.
Prepare and recommend program operating and personnel budgets for approval.
Monitor spending against budgets and recommend variances as necessary.
Balance people, budget, materials, and time to optimize objectives across complex projects.