Account Operations Specialist II (Manheim Orlando)

Cox Communications • Ocoee, FL

20d • Onsite

About The Position

The Account Operations Specialist II serves as an account liaison, coordinating and executing account service-level agreements and acting as a primary point of contact for auction vendors and clients. The role engages with clients to understand requirements, offer Cox Automotive products and services, and ensure agreed-upon work meets client expectations. It provides solutions that support mutually beneficial outcomes and coordinates customer engagement across auction personnel and other stakeholders.

The position is based at the specified Cox location at Manheim Orlando, with no remote work option. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with no travel required. The role is an individual contributor position and is paid hourly at a base rate of $20.10–$30.10, with possible additional compensation such as commission or an incentive program.

Requirements

• Strong customer relationship management skills.
• Inventory management and reporting skills.
• Fleet account coordination skills.
• Quality-control processing skills.
• Advanced organizational and multitasking skills.
• Strong communication and escalation-management skills.
• Proficiency in Smartsheet, Excel, and customer reporting systems.
• Knowledge of electric vehicle fleet operations and charging coordination.
• Must clear a pre-employment drug test.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Responsibilities

• Serve as the primary administrative contact for fleet and retail accounts, including LeasePlan, Merchant, Summit Fleet, Element, Rivian, Lucid, and other assigned accounts.
• Manage customer communications and provide end-of-shift status updates to clients.
• Coordinate dealership and external vendor repairs for outwork units.
• Track and manage vehicle inventory throughout the repair process, including work in progress, storage, aging units, and arbitration deadlines.
• Maintain and update inbound reports, inventory trackers, and customer-specific reporting.
• Audit RPP activity and provide reporting to operational teams.
• Process and monitor quality-control units.
• Attend customer meetings, hypercare/hypercell calls, and operational reviews.
• Serve as regional coordinator for assigned national accounts and support additional locations as required.
• Track electric vehicle inventory, monitor charging requirements, and ensure charging fees are accurately applied.
• Maintain visibility of units from intake through completion and delivery.
• Support commercial operations and provide retail support when business needs require.
• Coordinate and execute account service-level agreements.
• Engage with clients to understand requirements, offer products and services, and ensure agreed work is completed to client expectations.
• Coordinate customer engagement with auction personnel and other stakeholders.

Benefits

• At least sixteen hours of paid time off each month.
• Seven paid holidays throughout the calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning.
• Potential sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed