Lot Operations Specialist II (Manheim)

Cox Communications • Carleton, MI

1d • Onsite

About The Position

The Lot Operations Specialist II directs daily vehicle check-in operations and coordinates driver activities and vehicle movement from check-in to sale staging. The role oversees the receipt, stock-in, numbering, and proper placement of incoming vehicles, maintains equipment, and provides customer service to resolve problems.

The position organizes vehicle placement within an assigned zone, uses information from supervisors and Lot Operations dashboards to make staging decisions, and promotes safe, efficient movement of inventory. The specialist confirms vehicles can operate safely, engages service and tow teams when needed, labels vehicles for sale and routing, and communicates inventory status and priorities to crew leaders and managers.

The role also directs and monitors the work of lot operations employees, helps prepare schedules and assign duties, and assists supervisors with employee counseling, discipline, and performance evaluations. The specialist is expected to model company values and safety practices and follow policies related to employee and customer conduct.

Requirements

• High school diploma or GED plus 3 years of related work experience; or a degree or certification above a high school diploma/GED plus 1 year of related work experience; or 5 years of related work experience.
• Valid driver’s license.
• Must pass a pre-employment drug test.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Responsibilities

• Direct daily vehicle check-in operations and coordinate drivers’ activities and workflow.
• Coordinate vehicle movement from check-in to sale staging.
• Ensure incoming vehicles are received, stocked-in, numbered, and parked in the proper areas.
• Provide quality customer service and resolve problems that arise.
• Inspect and maintain lot operations equipment to ensure it is functional and in good working condition.
• Supervise and direct lot operations employees by establishing work procedures, preparing schedules, expediting workflow, assigning duties, and monitoring accuracy and compliance with policies and procedures.
• Assist the Supervisor with employee counseling and discipline as necessary.
• Under the Supervisor’s direction, plan, monitor, and evaluate employee performance and assist the manager with performance appraisals.
• Organize and maintain vehicle placement within the designated zone or move area according to lot operations standards.
• Use information from the Supervisor and Lot Operations dashboards to make daily vehicle movement and staging decisions for the assigned zone.
• Support continuous improvement in the safety and efficiency of vehicle movement into and out of the assigned zone.
• Move and stage vehicles safely at their proper destinations to reduce multiple drop-off points and less-than-full loads.
• Confirm that vehicles can operate safely and engage service and tow teams when inoperable vehicles are found.
• Apply sale and routing labels to vehicles to maintain accurate movement and avoid requiring crew leaders to label staged units before transport.
• Communicate inventory levels and priorities within the defined move area to crew leaders and managers.
• Model Cox and Manheim values and ensure employees are treated with respect.
• Implement company policies and procedures concerning employee and customer conduct.
• Follow safety and health procedures and model the behaviors required by the company’s safety directives.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Health care insurance may include medical, dental, and vision coverage.
• Retirement planning, including a 401(k), may be available.
• Paid days off may include sick leave, parental leave, flexible vacation or wellness days, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED