Account Operations Outside Specialist II (Manheim)

Cox Communications • Matteson, IL

24d • Onsite

About The Position

The Account Operations Outside Specialist II serves as a primary point of contact for client issues across accounts of varying complexity, working with auction teams and other stakeholders to resolve concerns and deliver strong customer service. The role is based at a specified Cox location, with no remote option, and consists of approximately 70% outside work and 30% in-office administration.

The specialist coordinates vehicle sale-run processes and communicates with auction departments to organize client inventory and ensure reconditioning services are completed on time. The role involves building client relationships, inspecting vehicles in the sales lineup, estimating and coordinating reconditioning services, auditing condition reports and images, and ensuring work meets Cox standards and client service-level agreements. The specialist uses knowledge of vehicle condition reports and inspections to identify prior paint or body repairs, frame damage, paintless dent repair, and other relevant conditions; applies NAAA guidelines to vehicle announcements and brands; and educates clients about auction processes and relevant Manheim/CAI products and services.

The position may also involve coordinating vehicle redemptions and ensuring documentation and PII procedures are handled appropriately. It requires adherence to safety procedures and participation in safety activities. Other duties may be assigned. Candidates must pass a pre-employment drug test; the posting states that marijuana is not currently included in pre-employment testing for this position, while use or possession of drugs illegal under federal or state law during work hours or on company property or in company vehicles is prohibited.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination of qualifications may be considered, such as a related degree or certification beyond high school, or 5 years of related experience.
• Valid driver's license; safe driving record required.
• Prior vehicle reconditioning experience and/or general auto body knowledge required.
• Ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written communication skills.
• Physical ability and mental acuity to perform the duties successfully within required timeframes.
• Proficiency with Microsoft Office applications and other internal business platforms.

Responsibilities

• Serve as the primary point of contact for client issues across accounts of varying complexity, collaborating with auction teams and stakeholders to resolve concerns.
• Address client inquiries and concerns about vehicle condition and discrepancies promptly and provide customer service to internal and external stakeholders.
• Coordinate vehicle sale-run processes and communicate with auction departments to organize client inventory and support timely completion of reconditioning services.
• Build positive relationships with assigned clients and examine vehicles in the sales lineup for standards and quality.
• Complete estimates for reconditioning services, coordinate and approve services, and conduct condition report and imaging audits.
• Use condition report data and vehicle inspection knowledge to identify prior paint, auto body repairs, frame damage, paintless dent repair, and other vehicle conditions.
• Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on client needs.
• Prioritize tasks and assist in resolving client issues promptly and professionally.
• Coordinate redemptions when assigned, ensure proper documentation, and comply with PII policies and procedures.
• Maintain adherence to Cox reconditioning standards and guidelines, ensuring quality and accuracy in accordance with client SLA guidelines.
• Apply NAAA guidelines to vehicle announcement and brand placement.
• Follow safety and health procedures, model safe behaviors, and participate in Safety Excellence activities.
• Perform other assigned duties.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED