Account Manager

TransPerfect•Washington DC, MD

3d•Onsite

About The Position

The Account Manager develops new business relationships and serves as the first level of support for existing clients. The role is with TransPerfect Financial Services, which supports financial institutions across North America through outsourcing programs and services including media, contact center support, AI, digital marketing, legal services, events, and language and localization solutions. The Account Manager helps clients understand TransPerfect's services and the translation process, and coordinates with production to support accurate, high-quality delivery.

Requirements

Minimum bachelor's degree.
Excellent written and verbal English communication skills.
Proven sales life-cycle experience, from lead generation through closing business.
Proven track record of achieving sales targets.
Excellent problem-solving and analytical skills.
Strong interpersonal skills.
Effective time-management skills.

Responsibilities

Research prospective clients using internet research, trade show lists, referrals, directories, and personal investigation.
Create accurate spreadsheets containing prospective client contact and other relevant information.
Generate daily mailings to prospective clients using updated spreadsheets.
Cold call prospective clients.
Develop creative solutions to improve new business development strategies.
Negotiate rates and deadlines with prospective and current clients.
Educate prospective and existing clients about the translation process, TransPerfect's rates, turnaround-time rationale, and competitor information.
Liaise with production to ensure jobs are handled appropriately and with attention to detail.
Follow up with clients to assess satisfaction with delivery, quality, and customer service.
Research and understand the industries TransPerfect serves, including industry leaders and current events.
Perform other special projects or duties as required.