Account Manager

Crane Worldwide Logistics • Houston, TX

16d

About The Position

The Account Manager will be responsible for managing assigned accounts, including daily communication with customers, responding to and resolving escalations, and developing relationships within the Crane Worldwide network to identify opportunities for truckload capacity solutions. This role involves collaborating with peers to develop solutions, acting as an intermediary for customer communication, and generating pricing/quoting responses. The Account Manager will also work with Operations Associates to provide tracking information, ensure prompt resolution of shipment issues (potentially outside of standard hours), manage customer requests, and ensure all pre-alerts and required reports are accurately assembled and transmitted. Additionally, the role involves managing customer-generated reports and ensuring their accuracy.

Requirements

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• General understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulations
• Strong understanding of US Geography
• Excellent organizational and problem solving skills
• Proficient in Microsoft Excel
• Works well in a team environment
• High school diploma or GED/Bachelor's degree preferred
• Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred)
• Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.)
• Experience operating a Transportation Management System
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

Responsibilities

• Manage assigned accounts including all communication to and from customers on a daily basis and be available to respond and resolve escalations
• Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions
• Communicate needs for solutions with peers and assist in the development of the solution
• Work as intermediary for communication between customers and peers to meet customer expectations
• Collaborate with peers and utilize tools provided to generate pricing / quoting responses
• Work with Operations Associates to provide tracking information as requested by the customer
• Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends)
• Manage all customer requests and follow up to insure that the customer needs are met
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
• Transmit all pre-alerts to the customer for all shipments
• Send all required reports to customer on a daily, monthly or quarterly basis as required
• Responsible for managing customer generated reports and assuring accuracy

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree