Account Manager (Health Plan Relationship Manager, Client Experience)

Imagine360 • ,

4d • Remote

About The Position

Imagine360 is seeking a Health Plan Relationship Manager/Relationship Manager to join our Client Experience team. In this role, you are responsible for overall client satisfaction, providing superior service to assigned brokers and employers. This includes member education, client communication plans, and program analytics. You will communicate frequently and effectively with employer human resource professionals and broker partners to resolve issues related to the administration of healthcare benefit plans using a reference-based pricing model. The goal is to earn annual client renewals and retain broker loyalty through exceptional service. This role aims to build additional value for clients, enhance the client experience, and serve as a trusted advisor. It requires coordinating internal support services for successful implementation and ongoing client satisfaction to achieve annual client renewals. You will act as a liaison between Imagine360 staff, clients, brokers, and vendors, requiring a comprehensive understanding of the client benefit plan design under your scope. Finally, this role identifies opportunities to increase Imagine360's revenue while improving plan results. This position is 100% remote.

Requirements

• 3+ years of insurance agency and/or TPA experience specializing in employee benefit and self-funded medical plans.
• Computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, as well as navigation utilizing the internet.
• Ability to resolve problems independently and demonstrate ability to multi-task.
• Ability to travel as needed up to 30%.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Ability to demonstrate a commitment to building new skills and fostering a positive work environment.
• Must obtain Life and Disability Producer's License within six months of completing probationary period.

Nice To Haves

• Bachelors Degree Preferred

Responsibilities

• Relationship Management and Client/Product Education
• Accountable for the overall administration, retention and growth of your portfolio
• Manage the onboarding process of new plans (or groups) and provide necessary education of TPA, ELAP/Imagine, or other related entities' products and services.
• Support existing clients through the annual renewal process, attaining specific client retention rates as determined annually. This includes renewal of TPA services, stop loss coverage, claims review and audit services renewal and other vendors contracted with the health plan.
• Schedule and conduct client meetings on a monthly/regular cadence to report activity, key indicators, trends, and overall services results and recommend actions to improve performance and mitigate risks in adherence with the Client Success Plan.
• Create comprehensive and ongoing client/member education programs and marketing tools.
• Participate in health fairs, conducts onsite presentations, and directs employee enrollment meetings in-person or virtually.
• Inform and educate clients about coverage, exclusions and exposure.
• Adapt and incorporate new duties and responsibilities related to client satisfaction as assigned

Benefits

• Multiple Health Plan Options
• Company paid employee premiums for disability, and Life Insurance
• Parental Leave Policy
• 20 days PTO to start
• 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level