Account Manager, Mid-Market

Allego•Waltham, MA

About The Position

Allego is seeking an experienced Account Manager to support and grow key customer relationships across industries and company sizes. The role defines, develops, and implements customer strategies and management plans to increase adoption of Allego’s platform and build customer advocacy among Sales, Marketing, Enablement, and Operations leaders. As a trusted advisor, the Account Manager provides consultation, expertise, thought leadership, and responsive support to create a differentiated experience for prospects and customers. The role contributes to business and revenue growth and customer expansion. The compensation package includes an uncapped commission structure. Compensation is $75,000–$120,000 base, plus 100% variable compensation and equity.

Requirements

2–5 years of B2B sales, account management, or customer success experience at a SaaS technology company.
Experience building and maintaining strong relationships with mid-sized clients of 1,000–5,000 employees and serving as their primary point of contact.
Proven experience driving territory growth through upselling and cross-selling.
Experience using a consultative approach to solution selling.
A proven track record of selling and/or managing a multiple-product suite.
Ability to articulate clear tactical plans for driving performance against strategy.
Self-motivated, driven, ambitious, goal-oriented, methodical, and tenacious; able to work independently in an entrepreneurial, start-up environment and collaborate intuitively with colleagues.
Excellent written, spoken, and listening communication skills.
Ability to meet deadlines and manage multiple priorities simultaneously.
Experience with Salesforce.com and related tools.
Solid understanding of social media tools and sales aids such as LinkedIn Navigator and ZoomInfo.
Willingness to travel domestically and internationally up to 20–30% and support a customer base across multiple time zones.

Nice To Haves

Industry knowledge in financial services, life sciences, technology, or insurance.
Experience selling revenue enablement, knowledge management, sales engagement, coaching, or learning technologies.

Responsibilities

Drive weekly sales-call activity with major accounts at all levels of customer organizations.
Ensure predictable renewal of existing contracts and expand customers’ license and product footprint.
Increase customer usage and dependency by extending the platform into new business areas.
Drive organic expansion through upselling and cross-selling to existing customers.
Work with management and Account Management team members on territory planning and execution plans.
Manage an ongoing sales pipeline and forecasting process accurately.
Work with Marketing to cultivate, nurture, and drive new business growth in assigned accounts.
Work closely with the Customer Success Adoption team to develop customer success, renewal, and expansion strategies.
Develop and implement customer strategies and management plans that expand platform usage and create customer advocates.
Provide customers and prospects with consultation, expertise, thought leadership, and responsive support.
Travel domestically and internationally as needed, supporting customers across multiple time zones.