Account Manager, Mid

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

About The Position

Acentra Health is seeking an Account Manager to serve as the primary contact for managing and supporting multi-agency federal government contracts. The role builds relationships with Program Managers, Contracting Officers (COs), and Contracting Officer Representatives (CORs), and facilitates operational activities across an assigned portfolio. The Account Manager ensures deliverables meet contract statements of work and service-level agreements, and coordinates internal and external communications to support timely requests and aligned operational expectations. The Account Manager works with clients and internal teams to oversee contract performance, coordinate implementation and service delivery, track milestones, report on operational performance, and support client growth. The role includes 20%–25% local travel between federal sites per year. The listed pay range is $64,880 to $81,100 per year; placement depends on applicable experience and skill level.

Requirements

Master's degree from an accredited college or university in a behavioral or mental health field.
Three years of direct experience providing account management services.
Two years of direct experience conducting training related to workplace and/or behavioral health issues.
At least two years of experience working with law enforcement and military.
At least three years of experience providing business process analysis and improvement services to federal clients or federal contractors.

Nice To Haves

Experience interfacing with the federal government to ensure client satisfaction.
Experience ensuring compliance with contracts, task order requirements, and quality standards.
Excellent customer service, strategic planning, and implementation skills.
Knowledge of information security technology systems and applications.
Strong knowledge of Microsoft products.
Strong analytical and problem-solving skills.
Experience identifying appropriate business needs of clients.
Strong verbal and written communication skills.
Excellent presentation and communication skills with staff, executives, and external clients.
Strong organizational and tracking skills.
Knowledge of the U.S. healthcare industry, particularly EAP and Worklife.
Demonstrated achievement in client relationship building and incident escalation management.

Responsibilities

Manage and oversee the overall work performance of assigned contracts.
Build relationships with stakeholders and identify current and future client service requirements.
Manage complex pipelines and forecasts, and develop and implement strategic plans to manage and grow client programs.
Manage multiple projects and client contracts using project management methodologies.
Apply knowledge of federal business, FAR regulations, procurement processes, federal budgeting, and acquisitions.
Provide clients with training on product and service functionality; independently conduct EAP orientations and attend health fairs.
Communicate with clients about operational and product updates, technical support, and other account needs.
Coordinate with operations and interdepartmental teams to ensure compliance with contract requirements and service-level agreements.
Track deliverables and operational milestones, and provide weekly, monthly, quarterly, and annual updates to client contacts and management.
Prepare and maintain monthly client operational reports based on utilization and contract performance.
Provide billing information to Finance to support accurate and timely client payments.
Gather business requirements and proposal information, and present it to company management for pricing strategy.
Coordinate ad hoc requests with operational groups and deliver the resulting work to clients.
Facilitate client implementation by connecting operations, finance, and clinical teams with new client contacts; act as implementation manager when needed.
Work with the capture and growth team to identify sales and new business opportunities within the existing federal client base.
Work with solicitations and Requests for Quotations (RFQs).