Account Manager

SafeLease•Austin, TX

About The Position

SafeLease, a product of Etude, provides specialty insurance coverage for commercial property owners and their tenants, with a focus on the self-storage insurance industry. Account Managers act as strategic partners to self-storage owners and operators, helping them shape, operate, and grow tenant protection programs across their portfolios. The role uses knowledge of customers' businesses and a consultative, data-driven approach to improve program performance and generate revenue through retention, expansion, and upgrades. Account Managers collaborate with Product, Sales, and Support, sharing customer feedback to help inform future development.

Requirements

At least 3 years of experience in B2B account management, customer success, or consultative sales with a revenue target.
Strong commercial judgment and a history of growing accounts, including identifying opportunities for customers to gain value and developing plans to generate new business.
Ability to simplify complex problems and communicate clearly.
Self-motivation, adaptability, and curiosity, with the ability to work effectively in a fast-moving environment.

Responsibilities

Learn how each customer operates and guide how they roll out their protection program, including tenant enrollment, pricing, and integration with the move-in process.
Become an expert on SafeLease products, customers, and the self-storage industry.
Use performance data to explain what is working, what customers could change, and the value their programs deliver.
Develop ideas that help customers meet their goals and run stronger businesses.
Build lasting customer relationships and grow partnerships as customers' businesses expand.
Share customer feedback proactively with Product, Sales, and Support to help shape future development.