Account Manager

DNATA US Inflight Catering • Inwood, NY

7d • $75,000 - $95,000

About The Position

The Account Manager builds and maintains relationships with airline clients and serves as their main point of contact. The role involves understanding client needs, coordinating catering-service delivery, handling inquiries and resolving issues, and working with internal teams to execute catering orders. The Account Manager also supports contract, pricing, and service-agreement discussions, monitors operational accuracy, and works to maintain client satisfaction and loyalty while contributing to revenue growth.

The position coordinates with airline clients, local customer station teams, and internal departments to keep daily operations on schedule and ensure issues are addressed. It supports menu presentations and airline cycle changes, monitors loading and billing, participates in kitchen evaluations, and communicates operational updates and discrepancy follow-up. The position's essential functions are performed indoors, where noise levels may range from minimal to loud.

Requirements

• Minimum of an associate's degree.
• Two years of experience in high-volume hospitality is preferred.
• Proficiency in Microsoft Office applications, including Excel.
• Must have a driver's license.
• Must meet requirements to obtain a Port Authority Port ID under TSA regulations, including 49 CFR §1542.209.
• Excellent attention to detail.
• Ability to multitask.
• Ability to read and write in English.
• Excellent communication skills, including conflict management and resolution, with a track record in customer service.
• Applicants must be legally authorized to work in the United States at the time of application and throughout employment without current or future sponsorship from dnata Catering USA.

Nice To Haves

• Bachelor's degree preferred.
• Two years of experience in high-volume hospitality preferred.

Responsibilities

• Follow up with the appropriate department to ensure all open issues are resolved.
• Ensure day-to-day operations remain on schedule and use current, appropriate documentation.
• Liaise with the local customer station team and follow up on local operational issues.
• Maintain proactive relationships and ongoing communication with assigned accounts and their representatives.
• Ensure equipment inventories are completed and communicated to appropriate personnel on time, according to customer schedules.
• Support the Executive Chef in coordinating menu and special presentations, and ensure appropriate unit personnel are invited.
• Support the Production department with airline cycle changes, including holding menu meetings, coordinating purchases with the buyer, and ensuring changes are communicated clearly.
• Monitor the accuracy of customer loading and billing.
• Coordinate and participate in kitchen evaluations, distribute feedback to department managers, and ensure timely, detailed responses.
• Communicate daily with department managers about operational issues and attend daily operations briefings.
• Maintain a daily customer discrepancy log, communicate issues to department managers, monitor action plans, and follow up with customers about resolution actions.
• Monitor and ensure compliance with customer safety and equipment policies and procedures.
• Coordinate with airline clients to support efficient delivery logistics.
• Handle client inquiries, resolve issues, and provide customer service.
• Collaborate with internal teams to execute catering orders and support client needs.
• Other duties as assigned.

Benefits

• Full-time employees are eligible for a 401(k) and healthcare benefits, including medical, dental, and vision.
• Complimentary breakfast, lunch, and dinner during the shift.
• Mentoring, volunteer, and professional development opportunities.
• Employee resource groups supporting diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree