Account Manager

🌿 About the Role • Columbus, OH

12d • Onsite

About The Position

We’re hiring an Account Manager to join a growing, Columbus-based landscaping and grounds management company known for its professionalism, customer service, and community values. This role reports directly to the CEO and is a key player in client satisfaction, contract execution, and long-term relationship development. You’ll serve as the main point of contact for a set of customer accounts, ensuring seamless communication, proactive site visits, timely estimates, and strategic recommendations that contribute to our clients’ success—and ours.

Requirements

• 3+ years of Account Management or B2B Client Services experience
• Strong verbal and written communication skills
• Confidence in negotiation and presenting proposals
• Detail-oriented and organized; strong follow-through on tasks
• Valid Ohio Driver’s License; able to travel locally to customer sites
• Tech-savvy: Microsoft Office (Word, Excel, PowerPoint); LMN a plus

Nice To Haves

• Landscaping or grounds maintenance industry experience
• Experience with LMN software or CRM systems
• Prior exposure to SAP or QuickBooks tools for contract and invoicing tracking

Responsibilities

• Own customer communication and build long-lasting relationships
• Conduct site inspections, gather feedback, and suggest service improvements
• Manage account health: updates, escalations, estimate follow-ups, contract renewals
• Support contract negotiations and proposal presentations
• Monitor account profitability, project status, and billing alignment
• Collaborate cross-functionally with operations, production, and leadership teams
• Stay current with landscaping industry trends and customer expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed