Account Manager

Payroll Solutions•Baraboo, WI

12d•Hybrid

About The Position

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. This role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. Addition duties include: Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution. Through proper communications channel, address issues related to: (1) effectively use the isolved HCM system, (2) answering payroll, benefit/HCM- and timekeeping-related questions, (3) answer payroll and benefit related questions from client contacts and employees via email and (4) develop, modify, and enforce payroll policies. Remain current on (1) payroll-related, multi-state wage and hour, tax related and payroll-tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments. Provide expertise regarding new/enhanced applications to the client. Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc. Ensure client information and employee data is accurate and up to date in the HCM system. Organize, enter, and assure all payroll-related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross-functional team. Send pre-process reports and related information to the client for approval, if applicable. Approve and submit payroll on behalf of client. Maintain total confidentiality with customer information. Ability to learn HR practices to further personal career pathing. Continuously improve and effectively contribute to a continuous improvement work culture. Stay current with changing technology, including software programs. Uphold, support, and promote all company policies and procedures.

Requirements

Associate's Degree (A.A) in Accounting, Human Resources, or a related field preferred.
A minimum of two years payroll processing experience required.
Proven effective oral and written communications skills.
Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer.
Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality.
Excellent customer service and relationship-building skills.
Professional and approachable demeanor.
Ability to provide quality customer service to multiple diverse work groups.
Strong time management skills.
Able to handle multiple priorities simultaneously.
Able to handle disruptions without allowing them to affect delivery of quality and timely services.
Self-starter.
Ability to collect and analyze data.
Ability to problem solve in a fast-paced environment.
Detail-orientated, accurate and organized.

Nice To Haves

Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable.

Responsibilities

Serve as the primary point of contact for assigned payroll clients.
Provide payroll support, client service, compliance guidance, and HCM system expertise.
Manage multiple client payrolls in a fast-paced environment.
Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution.
Address issues related to effective use of the isolved HCM system.
Answer payroll, benefit/HCM- and timekeeping-related questions.
Answer payroll and benefit related questions from client contacts and employees via email.
Develop, modify, and enforce payroll policies.
Remain current on payroll-related, multi-state wage and hour, tax related and payroll-tax related compliance issues.
Remain current on the isolved HCM system.
Remain current on HCM application developments.
Provide expertise regarding new/enhanced applications to the client.
Maintain effective communication with clients and employees to obtain payroll data.
Ensure client information and employee data is accurate and up to date in the HCM system.
Organize, enter, and assure all payroll-related data necessary to timely and accurately process payroll.
Send pre-process reports and related information to the client for approval, if applicable.
Approve and submit payroll on behalf of client.
Maintain total confidentiality with customer information.
Learn HR practices to further personal career pathing.
Continuously improve and effectively contribute to a continuous improvement work culture.
Stay current with changing technology, including software programs.
Uphold, support, and promote all company policies and procedures.

Benefits

Long-term job stability
Work-life balance to support raising a family
Significant opportunity to grow your career within the company
Onsite, hybrid, or remote work arrangements
Competitive medical, dental, and vision insurance plans
FSA/HSA account options
Paid Time Off (PTO)
401k employer matching program to save for retirement
Tuition reimbursement and professional growth opportunities through continuing education
Supplemental insurance options for life, AD&D, STD, LTD, and critical illness
Bonuses for helping with business development leads
Incredible potential for upward mobility and career growth