Account Manager

the Company • Orlando, FL

12d • Onsite

About The Position

The Account Manager will be responsible for managing and growing key customer accounts, serving as a primary liaison between the company and its clients. This role requires a strategic mindset, strong relationship-building skills, and the ability to collaborate with internal teams (operations, production, engineering) to deliver outstanding service and solutions.

Requirements

• 5+ years of B2B account management experience, preferably in manufacturing, industrial, or related fields
• Proven track record of managing large accounts and maintaining high client satisfaction
• Experience working with cross-functional teams (production, engineering, operations, customer service)
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to understand technical products and translate customer needs into solutions

Nice To Haves

• Bachelor's degree in Business, Marketing, or a related field preferred

Responsibilities

• Serve as the main point of contact for assigned key accounts
• Build strong, long-term relationships with customers and stakeholders
• Identify opportunities for growth within existing accounts and help drive upselling/cross-selling strategies
• Work closely with internal departments to ensure successful order fulfillment and issue resolution
• Monitor account performance, margins, and contract terms to ensure profitability
• Prepare account reviews, usage reports, and customer feedback analysis
• Respond promptly to client inquiries, requests, and escalations with a sense of urgency
• Travel as needed (approximately 10–15%) to client sites for relationship management or issue resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level