Account Manager - Ottawa area

Noramco • Mississauga, ON

1d • Hybrid

About The Position

The Account Manager role is a regular, full-time position located in Mississauga, Ontario, reporting to the Regional Sales Manager – Commercial and Industrial. This role is responsible for exceeding customer expectations, researching new business opportunities, conducting market research, and actively engaging with customers. The territory for this position covers Eastern Ontario, including Belleville, Kingston, and Ottawa.

Key Accountabilities include consistently exceeding customer expectations in order processing and technical support, offering value-added solutions, researching and promoting Noramco products to new clients, and conducting market research on products and pricing. The role also involves working cooperatively with teammates, actively engaging with customers in person, and utilizing CRM for daily logging of notes and details. Meeting and exceeding sales targets for Eastern Ontario and developing new business are crucial aspects of this position.

Requirements

• Proficiency with Microsoft Word, Outlook and Excel
• Previous Outside Sales/Inside Sales experience
• Superior interpersonal and communication skills
• Ability to develop long-term client relationships
• A highly professional approach to business
• Exceptional organization skills, ability to multitask and a keen eye for detail
• Technically proficient to quickly learn and understand products
• Ability to develop quotations & project bid packaging / pricing / presentations

Nice To Haves

• Knowledge of electrical industry in general is an asset
• Ability to travel 20-30% of time to actively engage with customers
• Experience in dealing with Electrical Contractors in an asset

Responsibilities

• Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange.
• Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients.
• Conduct market research of products and pricing for the purpose of promoting new products.
• Work cooperatively with teammates in the administration of sales transactions.
• Spend time actively engaging with customers in person/face to face.
• Actively use CRM to log notes, details etc.
• Meeting/Exceeding Eastern Ontario established sales targets and developing new business.
• Ensure all job functions are performed in accordance to the NCS International Co. Standard Practice Instruction (SPI) Manual.
• Coordinate and assist, where necessary, the various functions in office sales and administration, including liaising with operations and purchasing personnel while entering orders.
• Providing pricing quotations and following-up on every quote, when necessary.
• Administering the opening of new accounts and maintaining existing customer-account databases.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve.
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol.
• Ensure superior customer service is the objective during each customer interface.
• Prospect and develop new business through a strategic process of warm and colds calls.
• Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research.
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary.
• Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals.
• Ensure proper administration in the management of freight claims and reel returns.
• Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues.
• Participate in the preparation and execution of physical inventory as required.
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes.
• Provide back-up support to the sales department when required.
• Performs any other duties as required by management.
• Provide the Regional Sales Manager with weekly reports/call logs for activity.
• Provide Monthly Area Reports I.E. what is happening in the market, any large Projects, any new developments etc.

Benefits

• Annual profit-sharing
• Competitive compensation
• Flexible group insurance plan customizable to your needs
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP)
• Group RRSP with employer contribution and TFSA
• Postsecondary Scholarship Program for our employee’s children
• Charging terminals available at our facilities
• Years of Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed