Account Manager (Florida Area)

Star Sanitation•Pelham, GA

2d•$75,000 - $85,000•Hybrid

About The Position

Uses independent judgment to oversee all aspects of sales and customer service within a defined territory. Ensures excellent customer service through the timely and accurate delivery of services, including rental orders and the management of price negotiations and quotes. Resolve customer issues, referring them to the Branch Manager and then the Sales Manager, when appropriate.

Requirements

At least 5 years of experience in a similar work environment with a proven track record of effective decision-making and excellent people management skills.
Solid understanding of local market conditions.
Strong communication and interpersonal skills required.
Must be computer literate in Microsoft Office Suite.
Candidates must currently reside within a 50-mile radius of East Palatka, Florida.

Nice To Haves

Knowledge of resale values of particular machinery a plus.

Responsibilities

Utilize the Company’s ERP and CRM systems to fully document, track, record, follow up, and capture all related sales activity in a timely and accurate manner. Use of these systems should contribute directly to developing a pipeline of opportunities to include the proposals, winning the sale, sales volume, territory management, participation, and customer satisfaction.
Prospect and qualify new accounts from existing accounts, dormant accounts, and lost accounts, including competitor accounts.
Monitor market conditions, new product development, competitors, and manufacturers’ programs and resources to meet performance goals.
Sell whole goods, parts, and services (s) as a complete customer solution and build long-term relationships within their territory to maximize customer and company profitability.
Processes customer orders and quotes, resolves negotiations and issues.
Prepare sales plans and strategies.
Develop and make presentations of company products and services to current and potential customers.
Responsible for monitoring and expediting fulfillment of orders to ensure timely delivery and a high level of customer satisfaction.
Collaborate with other division and department representatives to promote cross-selling to customers whenever possible.
Assures rental equipment is replaced quickly in the event of a breakdown or other problem.
Coordinate and/or conduct field demonstrations as well as operate machinery at the customer work site.
Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.
Accountable for timely follow-up on each sale to ensure customer satisfaction.
Monitor customer Accounts Receivable balances and assist with collection efforts.
Maintains effective channels of communication with management, co-workers, vendors, and all other business contacts.
Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same.
Ability to multitask.
Participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate as required in company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer service.
Maintain an organized work environment.
Present a neat, professional appearance.
Arrive at work at the scheduled time, including being prepared to work on time after breaks and meal periods.
Maintain a valid driver’s license and a good driving record (if authorized to drive by Safety Manager).
Must be eligible to be added to company insurance.
Perform all other duties as assigned by management in a professional and efficient manner.