Operations Manager - HISTORY, Ottawa

Live Nation Entertainment • Ottawa, ON

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation Canada is hiring an Operations Manager for its newest Canadian venue, HISTORY Ottawa. This is a state-of-the-art venue with a capacity of up to 2000, hosting over 180 concerts and private events annually. The Operations Manager will act as direct support to the General Manager and Senior Operations Manager, working predominantly on the floor during show times and serving as the main point of contact for event staff. This role supports the management team in creating and implementing department operating and strategic plans for driving continuous improvements throughout the venue.

Requirements

• High School Diploma or equivalent preferred.
• Must be Smart Serve Certified and at least 19 years of age or older.
• At least 2 years of experience in a similar management role.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Available to work weekends, evenings, Holidays.

Nice To Haves

• French, verbal and written an asset.

Responsibilities

• Works all events, as the main point contact for event staff, and escalate issues to senior management.
• Support day-of-event execution by maintaining a visible presence on the floor and assisting all event staff departments as needed.
• Coach, correct, and mentor staff as needed.
• Executes staff schedules for event staff, managing availabilities, time off requests and shift changes.
• Participates in the ongoing development, communication and implementation of team concepts, programs, and policies.
• Lead and facilitate pre-shift meetings and communicate operational updates to staff.
• Ensure all staff, operational tools, POS systems, and service areas are prepared and functioning prior to doors.
• Maintain accurate reporting, and document management systems as required.
• Ensuring adequate coverage in key venue areas.
• Administer verbal warnings and write ups as needed.
• Monitor service standards, guest experience, and operational efficiency throughout events.
• Collaborate with security and venue departments to support safe and effective event operations.
• Help resolve guest issues or concerns in a calm and respectful manner.
• Troubleshoot POS systems, handheld devices, and operational equipment as needed.
• Support reporting, and tip-out procedures when required.
• Ensure all departments complete end-of-night closing duties and venue standards are maintained before departure.
• Other duties as assigned by senior management.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED