VIP Concierge - HISTORY, Ottawa

Live Nation Entertainment • Ottawa, ON

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

Requirements

• 2+ years experience in a fast paced hospitality environment, VIP hospitality or concierge experience a strong asset
• Strong preference given to those with a previous sales background in a retail or hospitality environment
• Experience using a reservation system, familiarity with SevenRooms a strong asset
• You desire the need to make every guest experience as memorable and special as possible
• Humble, kind-spirited and reliable with a passionate and confident attitude
• Ability to juggle and execute competing priorities while remaining calm and clear
• You have strong attention to detail and customer service skills
• You have the ability to take direction and work calmly and effectively under pressure
• You possess a strong work ethic with a high sense of responsibility in an ever changing environment
• You have the ability to work independently and within a team to juggle multiple prioritized tasks
• Must be able to work evenings, weekends and holidays as required

Responsibilities

• Create a warm and inviting environment for all guests
• Understand guest needs and be able to recommend various spaces throughout the venue to enhance their experience
• Assist in the nightly sales and execution of VIP spaces
• Extensive knowledge of venue and event night details to ensure guests experience is maximized
• Ability to lead and direct guests to various areas of History in a personable and inclusive manner
• Assist with executing event day operations within premium spaces – guestlist and registration, VIP experiences, handling vendors, talent and meet n’ greets
• Capability to read and assess situations from afar and be able to intercept and help guests if needed
• Accurate use and understanding of table management systems
• Communicate with any internal stakeholders on any need to know information regarding guests
• Assist with any opening or closing tasks as needed
• Flexibility to perform other job related duties as required

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed