Food & Beverage Manager - HISTORY, Ottawa

Live Nation Entertainment • Ottawa, ON

1d • Onsite

About The Position

This role reports directly into HISTORY’s Senior Food and Beverage Manager while managing the full scope of the F&B department. This includes but is not limited to management of over 60 F&B Staff, creating engaging sales incentives, all while learning and operating the Point of Sale and inventory management systems to maximize efficiency and profitability. You will oversee guest and employee satisfaction while maintaining standards and exceeding various other goals.

Requirements

• Must have 3+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment.
• Excellent interpersonal and relationship-building skills to foster positive connections with guests, staff, and management.
• Must have supervisory, coaching and staff development experience.
• Must have a strong business aptitude.
• Must be Smart Serve Certified and at least 19 years of age or older.
• Knowledgeable in a wide range of spirits, beers, wines, and champagnes; mixology and cocktail experience is a plus.
• Experience using point of sales and inventory systems; Square & Yellow Dog experience an asset but not required.
• Demonstrates the ability to thrive in a fast-paced, high-energy, and loud environment.
• A passion for live events and desire to ensure every Fan's experience is exceptional!

Nice To Haves

• mixology and cocktail experience is a plus
• Square & Yellow Dog experience an asset but not required

Responsibilities

• Uphold exceptional customer service standards, ensuring all guests receive prompt, attentive, and knowledgeable service.
• Maintain full compliance with health and safety regulations, as well as in-house and provincial alcohol policies and procedures.
• Manage liquor and beer inventory alongside the F&B Senior Manager, including ordering and maintaining par levels to ensure adequate stock for all events.
• Assists the Senior F&B Manager with month-end inventory counts, reconciliation, reporting, and variance tracking to ensure accurate inventory records and operational accountability.
• Assists the Senior F&B Manager in maintaining and managing the Yellow Dog inventory system, including data entry, inventory adjustments, reporting, and ensuring inventory information remains accurate and up to date.
• Drive guest satisfaction and venue profitability by ensuring all Food & Beverage operations and service outlets operate efficiently and at optimal performance.
• Develop F&B Staff service standards, engagement and training programs and various checklists and procedures.
• Oversee venue floor operations, responding to changing service demands and providing direct support to staff and guests.
• Proficient in the POS system and supports staff in resolving technical issues to ensure seamless event operations.
• Support new hires on boarding and training, setting up new team members for ultimate success.
• Collaborate with Kitchen, bartenders, servers, and the barback team to ensure product knowledge, quality, consistency and speed of service standards are met.
• Monitors product quality, presentation, and consistency of all food and beverage offerings.
• Ability to maintain partnership agreements and execute to a high degree.
• Support Special Events curation, execution and overall needs.
• Adhere to provincial regulated Health & Safety guidelines as per the Occupational Health & Safety Act (OHSA) as well as Live Nation’s global standards by liaising with internal and external stake holders to promote a clean and safe work environment, using daily checklists.
• Address guest feedback and resolve issues professionally and efficiently.
• Performs other duties as required.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed