Account Manager

The Olberding Brand Family • Cincinnati, OH

18d

About The Position

The Account Manager serves as the on-the-ground advocate for client brands across the Creative and Graphic Services divisions. The role manages consumer packaging graphics projects from initiation through delivery, ensuring work is on time, on brand, and aligned with client needs. It requires the ability to manage deadlines and changing priorities while maintaining attention to detail and a high-pressure, service-oriented approach.

The Account Manager coordinates project information, materials, routing, tracking, communication, and execution; partners with internal teams, clients, and printers; and supports print feasibility, color development, and brand standards. The position also identifies risks and workflow improvements, helps maintain project continuity, and contributes to team success.

Olberding Brand Family is a family company founded in 1919, focused on graphic design, management, and printing services. It serves primarily consumer products companies and printers, with more than 450 employees across the United States and offices in Europe and Asia. Its services include brand strategy, packaging design, adaptive design for print and digital platforms, color management, and printing plate production.

Requirements

• Strong project management and organizational skills.
• Customer-service mindset and commitment to serving internal and external clients.
• Assertive, process-oriented, proactive problem-solving approach.
• Diplomacy and adaptability when handling changing priorities, urgency, execution, and team support.
• High integrity, confidentiality, productivity under pressure, and willingness to be hands-on when needed.
• Excellent communication and listening skills, with a logical and systematic approach to processing and sharing information.
• Knowledge of consumer products packaging, creative design, production artwork, and print production.
• Ability to inspire action and support client needs.
• Proficiency with the Apple operating system and business software such as Office, FileMaker Pro, and Acrobat.
• Basic knowledge of color separation, color management, and printing processes, including flexographic, rotogravure, offset, or digital printing.
• Experience in print production, pre-press, and printing processes.
• Basic proficiency in color management, inks, and packaging substrates.
• Proficiency in Adobe Acrobat, Illustrator, and Photoshop.
• Demonstrated experience in client engagement, managing daily communication, and fostering strong client relationships.

Nice To Haves

• At least 5 years of graphic design, prepress, or printing work experience is ideal.
• Consumer packaging experience is a plus.
• Highly creative, inspired, and detail-oriented.
• Willingness to continually improve and openness and adaptability to change.
• Able to work in a fast-paced environment, self-directed and motivated, and able to work with little direction.
• Able to prioritize and complete assignments and projects with urgency and a focus on excellent results.
• Skilled in proofreading and reviewing color separations for accuracy, consistency, and quality.

Responsibilities

• Manage consumer packaging graphics projects from initiation through completion, ensuring on-time and on-brand delivery.
• Gather the information and materials needed to start projects and artwork; route, track, and execute projects.
• Manage written communication within the order entry system.
• Serve as a brand steward, maintaining brand equity throughout all artwork.
• Build strong working relationships with cross-functional teams, clients, and printers, including creative services, marketing, legal, and regulatory teams.
• Review appropriate checklists to validate materials before project kick-off.
• Confirm print feasibility for designs.
• Coordinate planning, development, and documentation to support timely deliverables, project success, and quality.
• Identify project challenges, communicate solutions to mitigate risks, and notify relevant parties of potential timing impacts.
• Communicate on color development of master images, color standards, and brand intent.
• Promote standardization and optimization across packaging workflows and identify opportunities to streamline processes.
• Take ownership of individual tasks and assist colleagues to support team success.
• Manage and contain issues as they arise to minimize impact and maintain project continuity.

Benefits

• Full employer-subsidized health benefits effective the first of the month following hire, including medical, dental, life insurance, and short-term disability.
• Other health benefits available by election.
• Flexible work arrangements.
• Education reimbursement.
• 401(k) plan.
• Profit-sharing plan.
• Competitive salaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed