Account Manager

Mac Papers and Packaging•Raleigh, NC

About The Position

The Account Manager develops and maintains strong customer relationships and works with assigned customers to understand their business needs and recommend solutions that support profitable sales of Mac Papers' Packaging and Paper products. The role maintains and grows existing business while identifying new sales leads through prospecting, directories, referrals, and other methods. Duties may vary at management's discretion. The position involves planning and managing a sales territory, building customer relationships at multiple organizational levels, providing responsive service, and coordinating with internal teams and suppliers. It also includes CRM pipeline management, sales and margin analysis, administrative reporting, and collaboration on customer credit matters.

Requirements

High school diploma or GED.
Proven track record of delivering on defined sales objectives.
Sales experience.
B2B consultative sales experience with a successful record of sales and territory growth.
Strong interpersonal skills, time management skills, and a self-starter attitude.
Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills.
Competitive, self-confident, and growth-oriented.
Ability to use CRM for daily business activities, planning, and pipeline progression.
Ability to use order-entry systems and respond to emails effectively.
Valid driver's license and an insurable driving record.
Ability to use a Windows-based computer efficiently.
Strong attention to detail and ability to handle multiple priorities in a fast-paced environment.
Strong interpersonal, organizational, oral, and written communication skills.
Ability to read and communicate in English for safe and effective job performance and business operations.
Ability to work independently and as part of a team.
Must pass a drug screen and criminal background check.
Ability to regularly walk and stand for long periods, talk and hear in person and by telephone, reach with hands and arms, meet close- and distance-vision requirements and adjust focus, and lift up to 25 pounds.
Ability to use written and oral communication, read and interpret data and documents, analyze and solve complex non-routine problems, use mathematical reasoning, learn and apply new information or skills, perform detailed concurrent tasks, work under deadlines with frequent interruptions, interact regularly with managers, staff, and customers, and work independently with little supervision.

Nice To Haves

Four-year bachelor's degree or equivalent experience.
Two to four years of experience selling to businesses.

Responsibilities

Maintain and aggressively grow the existing account base.
Develop and execute a territory business plan for quarterly review with commercial leadership.
Prospect, identify, and develop customers for new business opportunities across Mac Papers' products.
Develop and actively manage the CRM pipeline, including periodic reviews with line-of-business leadership.
Identify customer needs and recommend value-added solutions to improve customer processes and profitability.
Stay informed about market conditions, product innovations, and the competitive landscape.
Develop customer relationships from ownership and management through the customer’s floor-level employees.
Provide timely communication and customer service internally and externally.
Work effectively with Mac employees, including Commercial leadership, Customer Service, and Operations.
Participate in commercial meetings and off-site product and sales training.
Perform administrative duties such as budgeting and reporting; review and analyze special order requests, customer bid files, and sales and gross profit margin data.
Work with Credit to collect past-due accounts and evaluate credit when opening new accounts.
Collaborate with equipment and consumable suppliers to target, assess, present, and close business.
Perform other duties as required.