Bilingual, Account Manager (Base Pay + Uncapped Commission)

ACV•Buffalo, NY

About The Position

As a Bilingual Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions’ dealer business solutions. You will retain and grow a customer base within one or more target markets, adapting to changing tasks, technologies, and challenges. The required schedule is Monday through Friday, 9:30 AM–6:00 PM EST. The role focuses on developing customer relationships, driving adoption of ACV’s dealer solutions, and meeting sales and retention goals. You will partner with Field Sales, support customers through multiple communication channels, maintain CRM records, assess account performance, identify opportunities, and re-engage customers with gaps in platform activity.

Requirements

Ability to read, write, speak, and understand English and Spanish.
Self-motivation and drive to achieve sales targets and exceed customer expectations.
Excellent communication skills for building and maintaining dealership relationships by phone, text, and email.
Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
Strong customer focus and dedication to understanding customers’ buying and selling needs.
Proactive approach to customer outreach, opportunity identification, and offering solutions.
Strategic thinking to assess account performance and identify product opportunities.
Ability to adapt to changing market conditions, customer needs, and role demands.
Willingness to collaborate with Field and Operational teams and support customers.
Resilience and a positive attitude when handling objections or setbacks in a competitive sales environment.
Comfort using technology and software systems, including CRM platforms.
Time-management skills and ability to prioritize tasks to meet sales goals.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Develop a deep understanding of ACV’s dealer solutions and proactively engage current customers to drive adoption.
Meet and exceed monthly and quarterly sales and customer retention goals.
Partner with the Field Sales team to develop and execute strategies for assigned markets to retain and grow the customer base and unit volume.
Build customer relationships through text, phone, email, and internal Slack channels.
Document customer interactions in the Customer Relationship Management (CRM) system.
Conduct proactive outreach to understand customers’ buying needs and offer solutions.
Provide ongoing sales support and present additional products and services to existing customers.
Stay informed about automotive market trends, auction practices, and customer preferences to guide buyers.
Monitor account performance, including customer KPIs, additional product opportunities, and adherence to buy/sell policy agreements.
Identify customers with gaps in bidding and buying activity and work to re-engage them on the ACV platform.
Perform other duties as assigned.