Account Manager (Healthcare Communications)

Real Chemistry•Boston, MA

4d•$63,000 - $72,000•Hybrid

About The Position

Real Chemistry is seeking an Account Manager with healthcare client services experience to support accounts for clients in the pharmaceutical, biotechnology, medical device, and health IT fields. The role manages client service and account activities for 3–4 accounts, working with account associates, senior management, project management staff, and other internal stakeholders to execute projects and communicate with clients. It also contributes to client marketing strategies, account development, resourcing, fiscal performance, and growth. The Account Manager supports day-to-day client requests and planned work, develops scopes of work, contracts, presentations, creative briefs, PR and marketing materials, and other communications, and ensures feedback and project updates reach the appropriate stakeholders. The role also manages account finances, including budgets, invoices, and purchase orders. The position is hybrid or remote within the US, depending on team and business needs; employees within a one-hour commute of an office are expected to attend in person two days per week.

Requirements

Client services experience in healthcare.
Bachelor of Arts degree or equivalent work experience.
Strong organization, attention to detail, deadline awareness, and ability to prioritize and manage multiple tasks.
Ability to take ownership of assets and material development while collaborating as a team player.
Professional presence, urgency, and a client-service orientation.
Ability to manage upward and communicate anticipated deadline issues or foreseeable problems to managers.
Ability to work effectively in a fast-paced, growing, and evolving environment.
Strong work ethic and a record of following through on client requests with high-quality deliverables on schedule and on budget.
Understanding of social media channels and comfort managing and drafting related communications.
Strong written, oral, and presentation skills, including confident public speaking with internal and external audiences.
Good working knowledge of Microsoft Office, particularly PowerPoint, as well as Word and Excel.
Ability to develop and communicate solutions to problems, and clearly communicate project updates, scopes, and recommendations to clients.
Demonstrated experience with media monitoring and research, and taking on projects with limited supervision.

Responsibilities

Manage client service and account activities for 3–4 accounts.
Partner with account associates, senior management, and project management staff to execute projects accurately and on time and maintain high-touch client communications.
Participate in developing client marketing strategies and tactics and align internal stakeholders on the scope and approach.
Support account development, resourcing, fiscal performance, and growth.
Handle day-to-day client contact, ad hoc requests, planned activities, and materials.
Develop draft scopes of work, contracts, presentations, creative briefs, PR and marketing materials, and other internal and external communications.
Gather, understand, and address client feedback across deliverables and internally.
Document project status and share necessary information with stakeholders to keep work progressing along the critical path.
Schedule meetings and prepare agendas and contact reports.
Run client calls or meetings independently.
Manage account finances, including tracking budgets and raising invoices and purchase orders.
Mentor junior staff and delegate work to help meet project deadlines.
Develop project scopes and client and vendor contracts.