Account Manager (Healthcare Communications)

Real Chemistry•Chicago, MA

3d•Hybrid

About The Position

Real Chemistry is seeking an Account Manager with healthcare client services experience to support clients in the pharmaceutical, biotechnology, medical device, and health IT fields. The role manages client service and account activities across 3–4 accounts, helping deliver projects on time and with strong client communication. It collaborates with account associates, senior management, project management, and other internal stakeholders on execution, strategy, account development, resourcing, fiscal performance, and growth. The position may be based at a US office or remotely within the US, depending on team and business needs. The company describes it as a hybrid role and notes that employees within a one-hour commute of an office are expected to attend in person two days per week; employees without a nearby office may work remotely and meet periodically for collaboration and team activities.

Requirements

Client services experience in healthcare.
Highly organized, detail-oriented, and mindful of deadlines, with the ability to prioritize and manage multiple tasks.
Able to take ownership of assets and material development while also collaborating as a team player.
Professional presence, urgency, and a client-service orientation.
Able to manage upward and communicate foreseeable issues or deadlines that will not be met.
High energy and able to work in a fast-paced, evolving environment.
Demonstrated strong work ethic and a track record of following through on client requests with high-quality deliverables on schedule and on budget.
Good understanding of social media platforms and comfort managing and drafting related communications.
Strong written, oral, and presentation skills, including confident public speaking with clients, vendors, affiliates, and internal audiences.
Good working knowledge of Microsoft Office, particularly PowerPoint, as well as Word and Excel.
Ability to devise and articulate solutions to problems and clearly communicate project updates, scopes, and recommendations to clients.
Ability to develop project scopes and client and vendor contracts.
BA or equivalent work experience.

Responsibilities

Manage exceptional client service and account activities for 3–4 accounts.
Collaborate with account associates, senior management, and project management staff to execute projects accurately and on time and maintain high-touch client communications.
Participate in developing client marketing strategies and tactics, and coordinate with internal stakeholders to align on tactics’ scope and approach.
Support account development, resourcing, fiscal performance, and growth.
Handle day-to-day client contact, ad hoc requests, planned activities, and delivery of materials.
Develop draft scopes of work, contracts, presentations, creative briefs, public relations and marketing materials, and other internal and external communications.
Gather and address client feedback across deliverables and internally, as appropriate.
Document project status and communicate relevant information to stakeholders to keep work on the critical path.
Schedule meetings and prepare agendas and contact reports; independently run client calls or meetings.
Manage account finances, including tracking budgets and raising invoices and purchase orders.
Mentor junior staff and delegate work to help achieve project deadlines.
Conduct media monitoring and research and take on projects with limited supervision.