Account Manager

Delta Dental of New Mexico•Albuquerque, NM

4d•Onsite

About The Position

The Account Manager implements, services, and retains existing group accounts in New Mexico, serving as a liaison between Delta Dental and agents, consultants, and brokers to support program administration and retention. The role is responsible for assigned group clients, generally groups with over 2–50 subscribers, and supports client acquisition, satisfaction, retention, subscriber enrollment goals, and oral health initiatives for other groups as requested. The position reports to the Director of Sales and Account Management. The Account Manager provides account service and issue resolution, consultative training and education, relationship development, and renewal support. Renewal work includes plan design, presentations, rate negotiations, and coordination with underwriting. The role also develops and presents information demonstrating the value of Delta Dental’s benefits and services, maintains account documentation, supports reporting and marketing collateral, participates in professional organizations, and contributes to the company’s values-based culture.

Requirements

State health insurance license, or ability to obtain one within three months of employment.
Valid New Mexico driver’s license and proof of insurance meeting or exceeding statutory requirements.
Minimum of three years’ experience in insurance sales, account management, and service of group accounts.
Intermediate to advanced knowledge of service in the health care industry; group benefits or insurance experience is preferred.
Bachelor’s degree, preferably with an emphasis in business, marketing, or communications; a suitable combination of education, training, and experience may be accepted.
Proficient computer skills and working knowledge of Microsoft applications and other database software.
Effective verbal, written, presentation, and listening skills.
Ability to analyze and resolve complex problems, exercise independent judgment, and demonstrate attention to detail.
Ability to manage multiple processes and projects within time and budget parameters and conduct proactive customer outreach.
Ability to maintain a flexible schedule that may occasionally begin before 8:00 a.m., end after 5:00 p.m., or exceed 40 hours per week when necessary.
Ability and willingness to lift up to 30 pounds.
Ability to work in the office during regular business hours and in an open office environment.
Legally authorized to work in the United States.
Must successfully pass a seven-year background check and drug test.

Nice To Haves

Experience in the group benefits or insurance field.

Responsibilities

Implement, service, and retain existing group accounts in New Mexico, liaising with agents, consultants, and brokers on program administration and retention.
Meet objectives related to services and renewals for assigned group clients, generally groups with over 2–50 subscribers.
Support client acquisition, satisfaction and retention, subscriber enrollment goals, and oral health initiatives for non-assigned groups as requested.
Build relationships in the broker community and represent the company and its values publicly.
Ensure account service needs are met, including resolving issues.
Provide ongoing training and education to clients and consultants or agents on market updates, benefit designs, and cost-saving options.
Build and maintain relationships with key client and broker or agent contacts to support retention.
Develop and maintain market contacts through calls, benefit conferences, and special events.
Organize and carry out renewal activities, including plan design, renewal presentations, rate negotiations, and coordination with underwriting.
Develop, review, and present data to group benefits departments to demonstrate the value of Delta Dental’s benefits, cost savings, and other client-relevant measures.
Maintain files and databases as required and document client activities.
Participate in business and professional organizations to develop relationships and improve knowledge.
Support contractual or client-requested data needs by ordering, reviewing, tracking, or preparing standard and custom reports, including client-specific satisfaction surveys when applicable.
Support development, production, distribution, and inventory control of marketing, advertising, and member collateral.
Meet deadlines for broker and client inquiries and reporting, maintain a 96% or better retention rate, and complete at least three proactive, non-renewal-related outreach touchpoints per week.
Adhere to departmental and corporate policies and procedures, serve internal customers, and support company and departmental goals.
Perform other related assigned duties and foster a fun, positive, successful, values-based culture.