Account Manager

City Wide Facility Solutions • Towson, MD

2d • $90,000 - $150,000

About The Position

City Wide Facility Solutions is seeking a territory-based Account Manager to serve as the daily, single point of contact for more than 50 commercial clients. The role focuses on building working relationships, delivering on service promises, ensuring quality work, and helping clients save time. The Account Manager supports long-term client retention while identifying opportunities to expand services and grow revenue.

This position also guides and mentors Night Ops staff who work with contractors and crews, and implements company policies, procedures, and best practices for client service. City Wide describes itself as a growing sales management organization dedicated to serving others and positively impacting clients and the community.

Requirements

• At least 3 years of sales and management experience.
• Outstanding, responsive customer service skills and a sense of urgency.
• Detail-oriented with a strong record of follow-through.
• Proactive approach to serving clients.
• Self-starter able to work independently and coordinate with Operations and Sales teams.
• Excellent verbal and strong written communication skills.
• Engaging, energetic relationship-builder who can ask questions and listen effectively.
• Insightful and creative approach to handling client needs.
• Solid work ethic and desire to succeed.
• Familiarity with Microsoft Office and CRM systems.
• Bachelor’s degree or equivalent experience in Operations, Sales, or Customer Service.

Nice To Haves

• At least 3 years of sales and management experience.

Responsibilities

• Serve as the single point of contact for clients and consult with them to ensure quality work.
• Manage, expand, and diversify client relationships.
• Identify opportunities for additional services and revenue growth.
• Guide, manage, and mentor Night Ops staff working with contractors and crews.
• Implement company policies, procedures, and best practices for client service.
• Proactively minimize client issues and promote the company's services.
• Retain clients over the long term.
• Coordinate with Operations and Sales teams to execute services.

Benefits

• Base salary plus monthly commissions.
• Quarterly and annual bonus program.
• Paid time off earned starting on Day 1.
• Gas allowance.
• Phone allowance.
• 401(k) plan with defined company match.
• Company-paid life and AD&D insurance.
• Subsidized health, vision, and dental benefits.
• Awards and trip opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level