Account Manager (US)
About The Position
Fonio is hiring an Account Manager to manage existing customer accounts and serve as the primary point of contact throughout the customer lifecycle. The role focuses on increasing the value customers receive from Fonio’s AI phone assistant, expanding use cases, and identifying further opportunities. The Account Manager conducts customer reviews, discovery conversations, and upsell discussions; analyses product usage; and demonstrates how Fonio’s AI can automate additional processes and deliver measurable impact. The role owns expansion revenue across a customer portfolio, including upgrades, add-ons, and renewals, and works toward monthly and quarterly quotas. The position also has a customer success focus: supporting successful onboarding, optimal product usage, and long-term customer satisfaction. The Account Manager brings structured market feedback to the team and collaborates closely with Customer Success, Product, and Marketing on handovers, forecasting, and CRM pipeline management. This role helps shape Fonio’s account and expansion approach as the company scales.
Requirements
- At least 1 year of experience in B2B SaaS sales, account management, or customer success.
- Experience with upselling, renewals, or expansion revenue across existing customers.
- Strong product and technology understanding and high AI proficiency.
- Structured working style, ownership mindset, and customer focus.
- Native-level English and confidence in calls, reviews, and product demonstrations.
Nice To Haves
- Experience in a startup or scale-up.
Responsibilities
- Manage an existing-customer portfolio and act as customers’ primary point of contact throughout the customer lifecycle.
- Increase the value customers receive from Fonio’s AI phone assistant by expanding use cases and identifying opportunities.
- Conduct regular customer review, discovery, and upsell conversations, including QBRs.
- Analyse customer usage and demonstrate opportunities for further automation and measurable impact.
- Own expansion revenue, including upgrades, add-ons, and renewals, and work toward monthly and quarterly quotas.
- Support successful customer onboarding, optimal product use, and long-term customer satisfaction.
- Collect and communicate market feedback to the team in a structured way.
- Maintain account plans, CRM records, pipeline, and revenue forecasts.
- Collaborate closely with Customer Success, Product, and Marketing.
Benefits
- $70,000–$150,000 base salary plus uncapped commission, depending on experience.
- Top equipment of your choice.
- Extremely short decision-making paths.
- Close collaboration with Product, Marketing, and Customer Success.
- A strong, scaling AI product with real customer value.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
