Account Manager, Platforms (US)

Whop•New York, NY

8d•$300,000 - $350,000•Onsite

About The Position

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop. This role owns platform and marketplace customers after the sale. The Account Manager will keep them on Whop, grow their volume, and get them onto more of the product stack. This is a highly entrepreneurial role with a lot of freedom, where the Account Manager owns the book and their number.

Requirements

Ex-founder or operator background in platforms, marketplaces, or internet businesses
Top performing AM / CSM who owned retention and expansion for high-touch accounts
Experience working with technical customers and their eng teams
Comfortable talking to founders and product / eng leads

Responsibilities

Manage a book of platform and marketplace customers
Own retention and expansion. NRR is your number.
Get your accounts to adopt payments, ads, treasury, cards, and new product offerings
Work with FDE on integrations and product gaps for your accounts
Fix problems yourself instead of handing them to support