Account Manager, Appraiser, US

Partly • Austin, TX

2d • Onsite

About The Position

Partly is hiring an Account Manager, Appraiser to work directly with customers and vehicle claims appraisers, connect Partly’s value to their day-to-day needs, and turn those needs into long-term programmes built on Partly’s Interpreter. The role owns customer relationships end to end, from setting up pilots and measuring results to building evidence that supports adoption of the workflow. It also brings customer experience and claims workflow feedback to Partly’s Product team.

The position is aimed at someone with US auto claims or appraisal experience who wants to change how repairs and parts are handled at scale. Partly is scaling across the US, UK, and Australasia. The company is headquartered in Austin, Texas, with offices in London, Christchurch, and Auckland. Where an employee is based, Partly connects them with the nearest office for onboarding and covers travel and accommodation for quarterly Season Openers. Relocation assistance may be available for employees moving to join the company.

Partly describes its workplace as office-first in cities where it has an office, with employees generally expected to work from the office every day. The company also describes a high-trust environment in which employees can manage their time around their lives and flex their schedules.

Requirements

• Experience in US auto claims or appraisal, ideally as an independent or staff appraiser, adjuster, or claims lead.
• Knowledge of the claims workflow from first notice of loss through repair or total loss, including estimating and parts decisions.
• Experience owning projects such as rollouts, pilots, or programmes with clear outcomes and deadlines.
• Comfort working with data, tracking results, and explaining them to senior audiences.
• Ability to describe data or workflow problems clearly enough for technical teams to act on them.

Nice To Haves

• Experience at an insurer-facing software company in a customer success, implementation, or account role.

Responsibilities

• Plan and run customer pilots and programmes end to end, including rollout planning, team training, timely launch, and ownership of outcomes.
• Agree success measures with customers, track results weekly, and report outcomes in terms relevant to claims leaders, including cycle time, accuracy, and cost.
• Own day-to-day customer relationships and serve as a trusted contact for product users.
• Work with Product and Engineering to resolve data, integration, and workflow problems.
• Build the case for moving customers from pilots to ongoing programmes and identify opportunities to grow accounts.
• Translate observations from insurer claims workflows into clear input for the Product and business development teams.

Benefits

• Healthy, catered lunches on workdays at the Auckland, Christchurch, London, and Austin offices; snacks and drinks are also provided.
• An annual wellness allowance of $1,500 or local equivalent, usable for wellness-related expenses.
• Three months of fully paid parental leave for primary caregivers and a flexible return-to-work plan at four days per week for full pay during the first three months back.
• Office parking or a commuting allowance for employees commuting to a Partly office or coworking space at least four days a week.
• Annual leave and sick leave available from the first day, without waiting to accrue it.
• Company happy hours, monthly lunches, quarterly Season Openers, and an annual global offsite.
• A 33% top-up for donations to charities on the GiveWell list.
• Share options through an employee share option plan, vesting over four years with a one-year cliff.
• Relocation allowance for employees relocating to Partly HQ.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed